FormBuilder Forms Not Submitting When Loaded In Footer ModuleFormBuilder Forms Not Submitting When Loaded In Footer Module
Graficherò
Good evening,
I hope you can help me with an issue related to FormBuilder.
I am currently updating an old website and I’m experiencing a problem with some forms created using FormBuilder.
Here is the situation:
I have three forms (Italian, English, and German versions). All of them work correctly when they are inserted directly inside a page. You can see the working examples here:
Italian form page: https://www.insospeso.it/a-prova-italiano
English form page: https://www.insospeso.it/en/a-prova-inglese
German form page: https://www.insospeso.it/de/a-prova-tedesco
However, when the same form is placed inside a module that is published in the footer area, it no longer works properly. When the user clicks the Submit button, the button becomes disabled and the form is not submitted.
So it seems that something in that specific area of the website (footer/module position) is conflicting with the form, but I have not been able to identify what is causing the issue.
The website currently under update is: https://www.insospeso.it
This is a development version of the “Assisi al Quattro” website and it is still under construction.
There is also an active user account named Joomshaper2026, which I believe you already have the password for, in case you need to access the backend.
Could you please help me understand what might be blocking the form submission when the form is loaded through a module in the footer?
Thank you in advance for your support.
Best regards, Rosita![] https://prnt.sc/PelyCgSJqWBH
Atick Eashrak Shuvo
Accepted AnswerHi there!
Thank you for bringing this to our attention, and I sincerely apologize for the inconvenience caused.
To assist you more effectively, may I kindly request temporary administrative access to your site? This will allow me to thoroughly investigate and resolve the issue for you.
Before sharing the credentials, I strongly recommend taking a complete backup of your site to ensure all data remains secure.
Looking forward to your response.
Best regards
Graficherò
Accepted AnswerThank you for your attention. I'm sending you administrative access credentials. Rosita
Atick Eashrak Shuvo
Accepted AnswerI apologize for the inconvenience caused. Could you please check now and let me know if the issue is resolved on your end?
Looking forward to your response.
Best regards
Graficherò
Accepted AnswerDear Atick, the forms are working now. I'd like to know what the problem was. Thanks for your help. Rosita
Atick Eashrak Shuvo
Accepted AnswerHello Rosita,
Thank you for your message. I’m glad to hear that the forms are working correctly now.
The issue was related to a bug in the addon code when the form was used as a module. I’ve reported this to our development team for a permanent fix, and in the meantime, I’ve applied a fix on your site to resolve the problem.
Please let me know if you notice anything else or need further assistance.
Best regards