Critical Issue With Helix Ultimate On A Joomla 5 Site - Question | JoomShaper

Critical Issue With Helix Ultimate On A Joomla 5 Site

Peteris

Peteris

Template 1 week ago

Hi,

I am experiencing a critical issue with Helix Ultimate on a Joomla 5 site. Every time I make even a minor change in the Template Options (for example, updating Social Icons or Contact Info) and click "Save," the entire frontend layout breaks.

Symptoms:

The Main Menu and Top Bar (Header) disappear completely.

The site loses its CSS styling (looks like plain HTML).

In the browser console, I see 404 errors for generated CSS and font files.

In the Template Options, the "Predefined Header" toggle often switches itself back to "Off" after saving.

Environment:

Joomla version: 5.x

PHP version: [Ieraksti savu versiju, piem. 8.1 vai 8.2]

Template: Helix Ultimate (latest version)

Browser: [Piemēram, Chrome]

What I have tried:

Clearing Joomla and Template cache.

Re-installing the Helix Ultimate system plugin and template.

Checking file permissions (folders are 755, files 644).

Restoring the site from a backup (the issue repeats as soon as I save any settings again).

It seems like the template fails to re-generate the SCSS/CSS files or corrupts the configuration JSON during the save process. Could you please investigate if this is a bug with the Helix framework and Joomla 5 compatibility, or if there is a specific server setting I need to adjust?

Best regards, [Tavs Vārds]

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1 Answers
Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 1 week ago #218211

Hello Peteris,

Thank you for contacting us.

We have tested your site by modifying the Template Options under Basic → Social Icons and Contact Info, and everything saved correctly without any issues. We also checked the SCSS to CSS compiler, and it is functioning properly.

Could you please try accessing the site from a different browser or clear both your Joomla and browser cache to see if the issue persists?

Thanks.

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