Not Adding To Shopping Cart After Update - Question | JoomShaper

Not Adding To Shopping Cart After Update

Edze de Boer

Edze de Boer

EasyStore 2 days ago

Hi guys,

Not adding products to shopping cart after update from 1.7.5 to 1.7.6

Kind regards, Edze de Boer

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7 Answers
T
tbakula
Accepted Answer
2 days ago #218728

Same here :/

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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 22 hours ago #218911

Please install the latest version which should resolve the issue

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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 2 days ago #218792

Hi Edze,

We sincerely apologize for the inconvenience you are experiencing after updating from version 1.7.5 to 1.7.6.

To properly investigate the issue with products not being added to the shopping cart, may I take a full backup of your site so I can replicate and examine the problem on my local machine? This will allow me to identify the root cause more efficiently and provide an accurate solution.

Please let me know your confirmation so we can proceed.

Kind regards

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Edze de Boer
Edze de Boer
Accepted Answer
2 days ago #218824

Hi Atick,

Yes please, you may take a backup of the site. Do you need any more login data?

Kind regards, Edze de Boer

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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 1 day ago #218903

I apologize for the inconvenience caused. Could you please clear your browser cache check now and let me know if the issue is resolved on your end?

Looking forward to your response.

Best regards

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Edze de Boer
Edze de Boer
Accepted Answer
14 hours ago #218940

Hi Atick,

The problem seems to be solved. What have you done to achieve this?

Kind regards, Edze de Boer

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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 2 hours ago #218977

Hello Edze,

Thank you for your message.

First, please accept my apologies for the inconvenience this issue may have caused.

The problem was related to the extension version being used. It contained a bug that caused conflicts when the website was installed in a subdirectory rather than the main domain. This has been addressed in the latest version of the extension.

I have updated your site to the latest version, which resolves the issue.

We truly appreciate your patience and understanding. Please let me know if you notice anything further or require any additional assistance.

Kind regards

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