Popup - Question | JoomShaper

Popup

WF

Wolfgang Freilinger

SP Page Builder 3 hours ago

After the last update the popup in use for quite a time is not dosplayed any more?!

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14 Answers
Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 3 hours ago #218990

From my end 2 popup showing in your site prnt.sc/QuBq_DTp4JLf

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WF
Wolfgang Freilinger
Accepted Answer
2 hours ago #218995

This is strange, i just tried it again form differernt browsers (Ipad , Android phone,PC) and just see a short flash...

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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 2 hours ago #218996

Could you share a screen recording?

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WF
Wolfgang Freilinger
Accepted Answer
1 hour ago #219000

How can I upload the video?

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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 1 hour ago #219001

You can use files.fm/

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WF
Wolfgang Freilinger
Accepted Answer
1 hour ago #219002

ok, your email?

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WF
Wolfgang Freilinger
Accepted Answer
1 hour ago #219004
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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 1 hour ago #219006

Could you please check this on the Chrome browser and confirm if the issue persists?

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WF
Wolfgang Freilinger
Accepted Answer
1 hour ago #219007
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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 42 minutes ago #219008

Hi there!

Thank you for bringing this to our attention, and I sincerely apologize for the inconvenience caused.

To assist you more effectively, may I kindly request temporary administrative access to your site? This will allow me to thoroughly investigate and resolve the issue for you.

Before sharing the credentials, I strongly recommend taking a complete backup of your site to ensure all data remains secure.

Looking forward to your response.

Best regards

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WF
Wolfgang Freilinger
Accepted Answer
28 minutes ago #219012

see hidden content!

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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 26 minutes ago #219013

Could you please tell me what is the location you are accessing the website from?

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WF
Wolfgang Freilinger
Accepted Answer
22 minutes ago #219017

Vienna Austria

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