From my end 2 popup showing in your site prnt.sc/QuBq_DTp4JLf

Could you share a screen recording?

You can use files.fm/

Could you please check this on the Chrome browser and confirm if the issue persists?

Hi there!

Thank you for bringing this to our attention, and I sincerely apologize for the inconvenience caused.

To assist you more effectively, may I kindly request temporary administrative access to your site? This will allow me to thoroughly investigate and resolve the issue for you.

Before sharing the credentials, I strongly recommend taking a complete backup of your site to ensure all data remains secure.

Looking forward to your response.

Best regards

see hidden content!

Could you please tell me what is the location you are accessing the website from?

Vienna Austria

dear all, I granted you full admin access 3 days ago - but the problem is still not solved?!

Please accept our apologies for the delayed response over the weekend.

I have checked your website thoroughly; however, I am still unable to identify the root cause of the issue, as it is not occurring on my end during testing. This makes the diagnosis more complex.

Kindly allow us some additional time to further investigate and isolate the problem. We are actively working to determine the cause and provide a proper resolution.

We sincerely appreciate your patience and understanding.

Best regards

Thank you for the update! I will wait patiently and am grateful for your help.

Please accept our apologies for the inconvenience caused. Unfortunately, we have not yet been able to identify the root cause of the issue.

To conduct a more thorough investigation, may I request permission to take a full backup of your website? This will allow us to replicate the environment on our local machine and perform detailed testing to determine the source of the problem.

Please let us know if we may proceed. I look forward to your response.

Kind regards

You have my permission! Best regards

I apologize for the inconvenience caused. Could you please check now and let me know if the issue is resolved on your end?

Looking forward to your response.

Best regards

Unreachable - offline!!

What do you mean by Offline?

Now it works!! Popups show up!

Thank you very much for your support! What was the cause for the issue?

Apologies for the inconvenience caused. Honestly, I wasn’t able to identify the exact cause of the issue. However, recreating one of your popups resolved the problem, so it may have been related to caching or a temporary glitch.

Thank you for your understanding and patience.

Please marked the issue as solved

Best regards

Thank you!