After the last update the popup in use for quite a time is not dosplayed any more?!
Awaiting an answer
SP Page Builder
Popup
21 replies
Atick Eashrak Shuvo Staff
From my end 2 popup showing in your site https://prnt.sc/QuBq_DTp4JLf
Wolfgang Freilinger Asked this
This is strange, i just tried it again form differernt browsers (Ipad , Android phone,PC) and just see a short flash...
Atick Eashrak Shuvo Staff
Could you share a screen recording?
Wolfgang Freilinger Asked this
How can I upload the video?
Atick Eashrak Shuvo Staff
You can use https://files.fm/
Wolfgang Freilinger Asked this
ok, your email?
Wolfgang Freilinger Asked this
Wolfgang Freilinger Asked this
Sorry; sent you the link....
Atick Eashrak Shuvo Staff
Could you please check this on the Chrome browser and confirm if the issue persists?
Wolfgang Freilinger Asked this
Atick Eashrak Shuvo Staff
Hi there!
Thank you for bringing this to our attention, and I sincerely apologize for the inconvenience caused.
To assist you more effectively, may I kindly request temporary administrative access to your site? This will allow me to thoroughly investigate and resolve the issue for you.
Before sharing the credentials, I strongly recommend taking a complete backup of your site to ensure all data remains secure.
Looking forward to your response.
Best regards
Wolfgang Freilinger Asked this
see hidden content!
Atick Eashrak Shuvo Staff
Could you please tell me what is the location you are accessing the website from?
Wolfgang Freilinger Asked this
Vienna Austria
Wolfgang Freilinger Asked this
dear all, I granted you full admin access 3 days ago - but the problem is still not solved?!
Atick Eashrak Shuvo Staff
Please accept our apologies for the delayed response over the weekend.
I have checked your website thoroughly; however, I am still unable to identify the root cause of the issue, as it is not occurring on my end during testing. This makes the diagnosis more complex.
Kindly allow us some additional time to further investigate and isolate the problem. We are actively working to determine the cause and provide a proper resolution.
We sincerely appreciate your patience and understanding.
Best regards
Wolfgang Freilinger Asked this
Thank you for the update! I will wait patiently and am grateful for your help.
Atick Eashrak Shuvo Staff
Please accept our apologies for the inconvenience caused. Unfortunately, we have not yet been able to identify the root cause of the issue.
To conduct a more thorough investigation, may I request permission to take a full backup of your website? This will allow us to replicate the environment on our local machine and perform detailed testing to determine the source of the problem.
Please let us know if we may proceed. I look forward to your response.
Kind regards
Wolfgang Freilinger Asked this
You have my permission!
Best regards
Atick Eashrak Shuvo Staff
I apologize for the inconvenience caused. Could you please check now and let me know if the issue is resolved on your end?
Looking forward to your response.
Best regards
Wolfgang Freilinger Asked this
Unreachable - offline!!
Atick Eashrak Shuvo Staff
What do you mean by Offline?
Wolfgang Freilinger Asked this
Now it works!! Popups show up!
Wolfgang Freilinger Asked this
Thank you very much for your support! What was the cause for the issue?
Atick Eashrak Shuvo Staff
Apologies for the inconvenience caused. Honestly, I wasn’t able to identify the exact cause of the issue. However, recreating one of your popups resolved the problem, so it may have been related to caching or a temporary glitch.
Thank you for your understanding and patience.
Please marked the issue as solved
Best regards
Wolfgang Freilinger Asked this
Thank you!
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