Audio Not Working In Slideshow Add-on - Question | JoomShaper

Audio Not Working In Slideshow Add-on

J

john@gs

SP Page Builder 3 years ago

Hello,

I added a YouTube Video as a slide and I have the "Video Volume Icon" set to yes, but the audio still doesn't work.

Kind regards, John

0
12 Answers
Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 3 years ago #1552

Hello john@gs

Playing audio is discouraged by many browsers and it is not practical too. You can check Chrome's Autoplay Policy for example.

Best regards

0
J
john@gs
Accepted Answer
3 years ago #2478

Hi Ofi,

Then please explain why there is a button provided to toggle the audio on/off?

SP Page Builder provides the option so the user can turn the audio on and off with this button, this is the function that I am referring to not working.

Kind regards, John

0
Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 3 years ago #2979

I have checked Slideshow addon on my localhost and sound works. Audio is muted for background video but on addon it works.

0
J
john@gs
Accepted Answer
3 years ago #3932

Hi Ofi,

I'm still having issues here. I have a video in the background, the audio button option is set to yes and no sound. There is no option to use a video addon under slider content.

How do I add a video add-on to a slideshow?

Kind regards, John

0
Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 3 years ago #4228

You can set video background for slideshow addon and audio plays there.

Screenshot_560.png

0
J
john@gs
Accepted Answer
3 years ago #4347

Hi Ofi,

That is exaclty what I have done, but it doesn't work.

I edit with the backend editor, I rarely ever use the frontend editor.

Kind regards, John

0
Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 3 years ago #4601

Please share your administrator access in the Hidden Content box to check.

0
J
john@gs
Accepted Answer
3 years ago #4613

Sure thing, credentials added.

0
Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 3 years ago #5000

I have created a new page Slideshow Video. Please check that page. Audio is working.

0
J
john@gs
Accepted Answer
3 years ago #7640

Hi Ofi,

I found the issue, it seems that you cannot have two slideshows on the same page. I duplicated the slideshow you created and the audio stopped working.

Is there a way to fix this?

I'm in need of more than one slideshow on a page.

Kind regards, John

0
Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 3 years ago #7702

Sorry, I do not know the solution. You might try Raw HTML addon and make slideshows with audio.

0
J
john@gs
Accepted Answer
3 years ago #7867

Hi Ofi,

Can you make the development team aware of the issue?

It seems that it is a Javascript conflict. When you click on the audio button to play the audio, this javscript error shows in Chrome Console.

js_slider.js:7 Uncaught TypeError: Cannot read property 'player' of undefined
    at n.controlVideoVolumn (js_slider.js:7)
    at HTMLDocument.dispatch (jquery.min.js?5931834c112773f834017e4c9abf641f:2)
    at HTMLDocument.v.handle (jquery.min.js?5931834c112773f834017e4c9abf641f:2)
controlVideoVolumn @ js_slider.js:7
dispatch @ jquery.min.js?5931834c112773f834017e4c9abf641f:2
v.handle @ jquery.min.js?5931834c112773f834017e4c9abf641f:2

Kind regards, John

0