Can't Edit Or Export Or Duplicate Page - Question | JoomShaper
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Can't Edit Or Export Or Duplicate Page

G

Gary

SP Page Builder 1 month ago

I just updated pagebuilder and I have a page that before the update i could access and edit, now when i try to access this page from the backend it says

Start Creating Your Page

and cannot access the layout???

Frontend editor does not work either???

I tried to export it, that does work, tied to duplicate it and that results in the same thing.

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Website
https://phoenixapothecary.ca
9 Answers
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Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 1 month ago #220040

Hello Gary,

Thanks for reaching out to us.

I checked your page, and it appears that there is no content available on it. Please check if you have a database backup—you may be able to restore the page content from there. Otherwise, you may need to recreate the page.

Thank you for your understanding.

Best regards,

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G
Gary
Accepted Answer
1 month ago #220111

there is a page, click HFC on the site from the menu.

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Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 1 month ago #220171

Yes, I tried to edit this page with front end editor from menu, and I can save the page and can export it.

There is no issues. Please, create a video from your end, by showing this issues.

Thanks

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G
Gary
Accepted Answer
6 days ago #223108

I have tried everything, including the frontpage editor and this page shows blank, and it should not. page is shown when visiting the site yet there is no way I can access it to edit it.

The page is HFC Community Resources.

I also have another issue trying to create a new page and save it and it throws a 403 error and will not save.

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Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 6 days ago #223141

Please try again using a different browser, as I have already provided proof of working.

Regarding the 403 error, this is typically caused by a request being blocked by your server’s security layer (such as ModSecurity or another WAF rule). It appears that the request is being filtered or blocked at the server level.

We recommend contacting your server administrator to review and temporarily disable or adjust the relevant security rules, then try again.

Thank you.

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G
Gary
Accepted Answer
6 days ago #223199

OK, so I've tried everything, 3 different browsers, and still will not work for me. You people are the experts, and as good as I am with code this is beyond me.

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Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 5 days ago #223206

OK, please add your credentials again—I believe they may have been changed already.

Thanks.

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G
Gary
Accepted Answer
2 days ago #223356

Credentials added

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Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 16 hours ago #223386

Hi,

I see the error.

This kind of 403 error while saving an SP Page Builder page is usually caused by server security rules, not the template or SP Page Builder itself.

From the message in network tab, it looks like your server (or hosting firewall) is blocking the request when you try to save. This commonly happens due to:

  • ModSecurity rules on the server
  • Firewall or hosting-level security filtering certain requests
  • Restrictions on POST data (SP Page Builder sends large/complex data when saving)

Here are a few things you can try:

  1. Contact your hosting provider and ask them to check ModSecurity logs and whitelist the rule that is blocking the request.
  2. Temporarily disable ModSecurity (if your hosting allows it) and test saving again.
  3. Ask your host to ensure there are no restrictions on /administrator or large POST requests.

Since the frontend loads fine and the error appears only on save, this is almost certainly a server-side restriction, not an issue with our product.

Thanks

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