Hi there,

Thank you for reaching out. To check the issue from our end, please create a staging site and share its login credentials with us. Make sure you provide only the staging site details, not the live site access. This is important because if any issue occurs while we’re working, it will affect only the staging site, not the live one. We want to maintain full transparency between the user and our support team.

Process:

How to create a staging site

https://drive.google.com/file/d/1ms8hPQfM3xfF4XUO0W4pUZAhzGUqxBwD/view

• Create a subdomain from your cPanel.
• Export your existing site's database from PHPMyAdmin.
• Create a new database.
• Import the existing database to the new database.
• Update the configuration.php file.
• Go to the administrator section of the staging site.

Best regards,

Toufiqur Rahman (Team Lead, Support)