Error: "Impossibile Recuperare L'elenco Dei Modelli." - Question | JoomShaper

Error: "Impossibile Recuperare L'elenco Dei Modelli."

KS

Kquadro Elettronica SRL

SP Page Builder 1 week ago

Hello,

whenever I open a page in the editor and click on "Impostazioni di pagina" (Page Layouts) the page editor goes in a loop and keeps on opening yellow message boxes on the right side of the screen "Impossibile recuperare l'elenco dei modelli." (Unable to retrieve template list). I cannot check or change the page settings. Can you help me?

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7 Answers
Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 1 week ago #222355

Hello,

Thanks for reaching out to us. Could you please share temporary administrator access to your Joomla backend? You can provide the credentials securely in the hidden content section. Also, please take a full backup of your site before we make any changes.

Once I have access, I’ll investigate further and see what’s causing the issue. Let me know once you’ve shared the details!

Best regards,

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KS
Kquadro Elettronica SRL
Accepted Answer
1 week ago #222358

Please confirm

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Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 1 week ago #222361

Please, check your test page, I alraedy import a layout without any issues.

Screenshot: https://prnt.sc/nXg9S0So_BbI

Thanks,

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KS
Kquadro Elettronica SRL
Accepted Answer
1 week ago #222362

where was the issue? what did you do?

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Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 1 week ago #222363

I did nothing. Seems to be caching issues.

Thanks

1
KS
Kquadro Elettronica SRL
Accepted Answer
1 week ago #222378

Thank you very much. Seems to work now.

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Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 1 week ago #222416

You are welcome. We greatly value your opinion and would love to hear your feedback about SP Page Builder. If you could spare a moment, it would mean a lot to us!

You can share your review here:

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