New Comment Spamming - Question | JoomShaper

New Comment Spamming

J

Justin

General 2 weeks ago

Today I'm getting 'A New Comment Posted' email messages from a 2 year old blog entry every 20-30 minutes over the past 3 hours ... the link for the blog entry: https://www.joomshaper.com/blog/sp-page-builder-is-coming-up-with-its-own-ecommerce#comment-12770

There haven't been a new comment to the entry in over 2 years. Is JoomShaper experiencing issues that are causing this?

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5 Answers
Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 2 weeks ago #222915

Hi there,

Thanks for bringing this to our attention, and sorry for the inconvenience caused.

We are not currently aware of any widespread issues, but this does sound unusual. It could be related to a temporary glitch, delayed email queue, or repeated triggering of old notifications.

Could you please confirm whether the same notification is being sent repeatedly for the exact same comment? Also, kindly check if the emails stop after some time.

In the meantime, we are checking this internally to see if there is any issue on our end.

Thank you for your patience.

Best regards,

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J
Justin
Accepted Answer
2 weeks ago #222919

Seems to be going through one comment, then the next, then the next:

Example of last 3 messages:

View Comment

View Comment

View Comment

Is there any way for me to unsubscribe to the comments, or for you to disable notifications for this specific blog?

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CN
Chris Nichols
Accepted Answer
2 weeks ago #222922

Yes, same issue here, every 30 minutes or so I'm getting a new comment notification from the same blog post as the OP. 11 emails so far.

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CM
Carbon Media
Accepted Answer
2 weeks ago #222923

Same here, 23 emails so far - Subject "A New Comment Posted (Hold Your Breath! SP Page Builder Is Coming up With Its Own eCommerce)"

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Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 2 weeks ago #222972

Hi everyone,

Thank you for bringing this to our attention. This issue should now be resolved. If you encounter anything similar again, please let us know and we will be happy to check it further.

Best regards,

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