Hi there!

Thank you for bringing this to our attention, and I sincerely apologize for the inconvenience caused.

To assist you more effectively, may I kindly request temporary administrative access to your site? This will allow me to thoroughly investigate and resolve the issue for you.

Before sharing the credentials, I strongly recommend taking a complete backup of your site to ensure all data remains secure.

Looking forward to your response.

Best regards

Sure, credentials added

We sincerely apologize for any inconvenience caused.

After reviewing the issue, we can confirm that this is not related to the Popup Builder itself. The behavior you are experiencing is due to the content used inside the popup. Specifically, a Raw HTML addon has been used to insert HTML along with CSS and JavaScript.

Please note that this addon is designed to handle HTML only. It does not support or process CSS or JavaScript, which may lead to unexpected output or rendering issues on the frontend.