Hello,

Thanks for reaching out to us. Could you please share temporary administrator access to your Joomla backend? You can provide the credentials securely in the hidden content section. Also, please take a full backup of your site before we make any changes.

Once I have access, I’ll investigate further and see what’s causing the issue. Let me know once you’ve shared the details!

Best regards,

A user created for you

Hello,

I apologize for the inconvenience. We have identified the issue, and our team is actively investigating it. We expect to resolve it shortly and will share the updated build with you as soon as it is ready.

Thank you for your understanding and patience.

Best regards,

Ok , thanks for the update. Our whole Google Merchandise and Ads got disapproved due to price discrepancy. We will have to ask Google to review one by one for 40+ products once the correction is made and it will take 48-72 hours if no other issues found! This has a significant repercussion on our website. Please test your revisions properly before releasing them next time!

How soon will the newer version be avaialble? This is time sensitive

Hello,

I apologize for this inconvenience.

I am currently taking a backup of your website and will test the new build on my local environment first. Once everything has been tested and verified, I will deploy it to your live site.

Thank you for your understanding and patience.

Best regards,

it is getting worse! Why would you show the price with tax included and state it by text "Price Included Tax" on the product page??!!! It is not needed! It makes it worse for Google and for customers!

Any update?

Guys, you ruined our ecommerce site with your poorly released version, the bugs you created shut our whole Google accounts down, and we informed this on Thursday but you are taking your weekend break and closing the week without addressing the issue! What kind of company are you?

Hi Yan,

I apologize for the delay. We needed some time to properly investigate the core files and run tests to ensure the fix was stable.

The wrong price issue has now been fixed. I’ve applied the latest patch on your site, so please check again and confirm from your side.

Regarding the “Price includes tax” label: If you keep it cheked on Taxes settings, then it will be shows like as now displayed.

If you don't want to show the tax on product listing and details page, please uncheked Display prices inclusive tax from Taxes Settings.

This is part of the current global tax display configuration and is used for regions like the EU where tax-inclusive pricing is required. However, we understand that in many cases this label is not desirable.

Solution options:

You can override the view to remove the “Price includes tax” label from both:

• Product listing pages
• Product detail pages

Alternatively, you can hide it via custom CSS as a quick temporary workaround if needed.

We can also adjust it per region if you need different behavior for EU vs non-EU markets.

This gives full flexibility depending on your store setup and compliance needs.

Everything should now be stable after the patch. Please test and let us know if you still notice any issues.

Thanks for your patience.