Hello,
Thanks for reaching out to us.
Could you please share temporary administrator access to your Joomla backend? You can provide the credentials securely in the hidden content section. Also, please make sure to take a full backup of your site before we proceed with any changes.
Additionally, please mention the page name where you have applied this collection so I can locate it quickly.
Once I have access and the details, I’ll investigate the issue further and check what is causing the problem. I’ll get back to you with a solution as soon as possible.
Let me know once everything is shared!
Best regards,