Addon Image Size Management does Not Work Properly - Question | JoomShaper

Addon Image Size Management does Not Work Properly

Laurent

Laurent

SP Page Builder 5 hours ago

Hi,

I have found something very strange on image size management on image addon. See video Hidden Content area.

THanks L.

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4 Answers
Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 3 hours ago #226809

Hi L,

Thank you for bringing this to our attention.

We apologize for the inconvenience. Yes, we have confirmed that this is an issue on our end. I have already informed our development team about it, and they are investigating the problem.

A fix will be included in a future update. We appreciate you taking the time to report this issue and share the video with us, as it helps us improve the product.

Thank you for your patience and understanding.

Best regards

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Laurent
Laurent
Accepted Answer
3 hours ago #226810

ok thanks

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Paul Frankowski
Paul Frankowski
Accepted Answer
Senior Staff 3 hours ago #226811

I got that answer from developer

The editor and live site has different markup. Webmaster can use  other units (px, rem etc.) That's why % isn't supported in our width and height also.

Thanks for understanding.

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Laurent
Laurent
Accepted Answer
2 hours ago #226815

Hello,

Thank you for your response and for clarifying the technical distinction.

That said, I need to be direct: regardless of whether we are operating in integrator or user mode, having a significant visual discrepancy between the editor view and the actual frontend rendering is fundamentally unacceptable — and frankly, contradictory to the very DNA of a visual page builder.

The core promise of such a tool is WYSIWYG: what you see in the editor should reflect, as accurately as possible, what appears on the live page. On images in particular, the gap we are currently experiencing is substantial, and this creates serious issues in our workflow as an agency.

Practically speaking, we are forced to explain this inconsistency to our clients — which is not only time-consuming but also undermines their confidence in the tool and, by extension, in our work. Asking a client to mentally reconcile two different visual states is simply not a viable situation.

This is a genuine quality issue that we believe needs to be addressed as a priority. A visual editor that does not reliably reflect the frontend output is a fundamental contradiction of what is being sold.

We trust you understand the urgency of this and hope to see a concrete improvement in an upcoming release.

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