Shaper Helixultimate Error - No Article Displayed - Question | JoomShaper

Shaper Helixultimate Error - No Article Displayed

Z

zanetti

Template 1 week ago

Hello, it seems that during an update or due to the spbuilder hacking issue, the default.php file for helixultimate articles is being flagged as a virus by the server. As a result, no articles are being displayed on the site. Olivier

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2 Answers
Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 1 week ago #227844

Hi,

Thank you for the report.

We can confirm this is a false positive from Imunify360. The file default.php in Helix Ultimate is part of the original and legitimate source code and does not contain any malicious content.

This detection has been reported by other users as well and is related to the security scanner’s signature pattern rather than any real threat.

As a temporary workaround, please stop scanning or exclude this file from Imunify360 until we have contacted them and clarified the issue, or apply an exclusion rule for this specific file to prevent it from being removed or zeroed out.

We appreciate your understanding and will update you once we have more information.

Thanks

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Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 6 days ago #228042

Thanks for your patience.

The Imunify360 security team has resolved the false-positive issue. Please update your malware signatures and run a new scan. The file should no longer be flagged.

If you still encounter the detection after updating and rescanning, please let us know, and we'll investigate further.

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