Author Image Shown Only If In Gravatar - Question | JoomShaper

Author Image Shown Only If In Gravatar

RM

Renzo Carlucci mediaGEO

Helix Framework 1 week ago

In the author line at the end of blog article the author image is not shown, even if images are all uploaded on sp author archive component: Example, check at the bottom: https://www.rivistageomedia.it/topics/earth-observation/online-il-programma-definitivo-del-workshop-tematico-enea-ait

Authors menu page: https://www.rivistageomedia.it/autori

Joomla 5.4.7 and last version of Helix and SPpagebuilder

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5 Answers
Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 1 week ago #229486

Hello,

Thanks for reaching out to us. Could you please share temporary administrator access to your Joomla backend? You can provide the credentials securely in the hidden content section. Also, please take a full backup of your site before we make any changes.

Once I have access, I’ll investigate further and see what’s causing the issue. Let me know once you’ve shared the details!

Best regards,

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RM
Renzo Carlucci mediaGEO
Accepted Answer
1 week ago #229493

Ok

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Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 6 days ago #229586

Please, check now.

Thanks

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RM
Renzo Carlucci mediaGEO
Accepted Answer
6 days ago #229599

It works, can you tell me what was wrong? Regards

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Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 5 days ago #229733

The issue is that the file below does not check the SP Author Archives profile photo:

JROOT/plugins/system/helixultimate/overrides/layouts/joomla/content/blog/author_info.php

I have applied a fix on my end. I have also forwarded this issue to our development team for further review, and a permanent fix will be included in an upcoming release.

Thank you!

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