Helix3 3.1.4 Featured Image Upload Broken With Joomla 5.4.8
AC
Adrian Ciupagea
Helix3 3.1.4 Featured Image upload broken with Joomla 5.4.8
I am using Joomla 5.4.8 with Helix3 Framework 3.1.4.
Since the latest update, I can no longer add a Featured Image under:
Article → Helix3 Blog Options → Featured Image
When I select an image, the upload progress appears briefly and then disappears. No image appears in the Featured Image field and consequently no featured image is displayed in the article/blog layout.
The image itself IS successfully uploaded to the /images/YYYY/MM/DD/ folder on the server. Therefore the file upload is working, but Helix3 is failing to attach/save the uploaded image to the article.
Helix3 Ajax plugin is enabled.
Blog image dimensions are valid: Thumbnail 330×183, Medium 850×533, Large 1200×800.
Joomla's Full Article Image works, but this does not replace the Helix3 Featured Image used by our existing blog layout.
This functionality worked normally until the recent update.
Thank you, Adrian
1 Answers
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Atick Eashrak Shuvo
Accepted AnswerHi Adrian,
Thank you for bringing this issue to our attention, and please accept our sincere apologies for the inconvenience.
We have checked the issue on our end, but unfortunately, we have not yet been able to identify the exact cause. To investigate this further and determine why the uploaded image is not being assigned to the Helix3 Featured Image field, we would appreciate temporary administrative access to your website.
This will allow us to inspect the configuration and troubleshoot the issue directly on your site.
Before sharing the credentials, we strongly recommend taking a complete backup of your website to ensure that your data remains safe.
Once the access is provided, we will investigate the issue further and get back to you with our findings.
Thank you for your cooperation and understanding.
Best regards