Helix3 Blog Featured Image Upload does Not Work - Question | JoomShaper
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Helix3 Blog Featured Image Upload does Not Work

SS

Saint Maur International School

SP Page Builder 6 months ago

The Helix3 Blog Featured Image upload does not work. The upload popup opens, but when I select the image, it closes suddenly and the field stays empty.

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5 Answers
Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 6 months ago #189884

I have deleted the image and uploaded a new one for testing. It shows fine now. Please upload your image again and then check it.

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 6 months ago #189706

Hello Saint Maur International School,

Thank you for reaching out to our technical support forum. I’m sorry to hear about the trouble you’re experiencing. Rest assured, I will look into this issue for you and work to resolve it as quickly as possible.

If you could kindly provide any additional information regarding the issue, it would greatly help me investigate and address it more efficiently. Please share your administrator access here to check the issue. Use the Hidden Content box to share the credentials. Make sure that you have a full site backup before sharing.

Best regards

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SS
Saint Maur International School
Accepted Answer
6 months ago #189841

Hi, thanks, here are the credentials. If you look at the latest published article, Building Meaningful Friendships: Lessons from Grade 11’s Day of Reflection, it does not allow adding an image in Helix Blog Options

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SS
Saint Maur International School
Accepted Answer
6 months ago #189931

Thank you very much, it shows up now

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 6 months ago #189952

You are welcome 😊

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