EasyStore 3.0 - BUGS Found Upon Initial Testing
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Stuart Clark
EasyStore 3.0 installed as upgrade to a fully configured (and working, in so much as is possible) EasyStore 2.1 installation.
BUG - Buy Now button doesn't do anything when enabled BUG - It is now possible to place a "guest order" using the same email address as one already used to create a Joomla user, and then the order does NOT show up under the user BUG - Create user account process is NOT availavble unless Guest Orders are enabled BUG - Upon installation, product Variation Libraries get overwritten or added to, making a mess of layouts BUG - Buy Now button does NOT adhere to site CSS rules
... that's what I've found with 5 minutes of testing... I expect a LOT more exist!
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SC
Stuart Clark
Accepted AnswerAs Editing a post is BROKEN... here's some more...
BUG - Orders never get marked as PAID, even when they have been
BUG - Default email templates are RESET and image links are broken
Atick Eashrak Shuvo
Accepted AnswerThank you for taking the time to report these issues, and I sincerely apologize for the inconvenience. I appreciate you testing EasyStore 3.0 and providing such detailed feedback.
I have gone through each of the points you mentioned and will share all of them with our development team for further investigation.
BUG – Buy Now button doesn't do anything when enabled
I have tested this functionality on my side, and the Buy Now button is working as expected. However, we will investigate this further to determine why it may not be working correctly on your website.
BUG – It is now possible to place a "guest order" using the same email address as one already used to create a Joomla user, and then the order does NOT show up under the user
We will review this behavior with our development team to ensure that guest orders using an email address already associated with a Joomla user are handled correctly.
BUG – Create user account process is NOT available unless Guest Orders are enabled
We will review the account creation process and check whether it should be possible to create an account independently of the Guest Orders setting.
BUG – Upon installation, product Variation Libraries get overwritten or added to, making a mess of layouts
We will investigate this carefully with our development team. Existing Product Variation Libraries should not be unnecessarily overwritten, duplicated, or modified during the installation or upgrade process.
BUG – Buy Now button does NOT adhere to site CSS rules
We will review the Buy Now button styling and investigate why it may not be properly respecting the site's existing CSS rules.
BUG – Default email templates are reset and image links are broken
Are you testing this on a live/production website or on a local development environment? Also, could you please clarify which images are broken—for example, product images or other images within the email templates?
If possible, please share a screenshot or an example of the broken image so we can investigate it more accurately.
BUG – Orders never get marked as PAID, even when they have been
Which payment gateway are you currently using?
This information will help us investigate the payment status issue more accurately.
Thank you again for bringing these issues to our attention. I will make sure all the reported points are shared with our development team for review.
We appreciate your patience and cooperation, and we will get back to you as soon as we have further information.
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Stuart Clark
Accepted AnswerBUG – Buy Now button doesn't do anything when enabledI have tested this functionality on my side, and the Buy Now button is working as expected. However, we will investigate this further to determine why it may not be working correctly on your website.
Turned on in EasyStore settings - not functioning at all
BUG – It is now possible to place a "guest order" using the same email address as one already used to create a Joomla user, and then the order does NOT show up under the userWe will review this behavior with our development team to ensure that guest orders using an email address already associated with a Joomla user are handled correctly.
This is a basic requirement
BUG – Create user account process is NOT available unless Guest Orders are enabledWe will review the account creation process and check whether it should be possible to create an account independently of the Guest Orders setting.
If this option is not possible, it FULLY VOIDS any work done to integrate the Joomla account creation you've added to EasyStore 3.0. Customer ordering process was the single most requested and commented lack of feature previously in EasyStore
BUG – Upon installation, product Variation Libraries get overwritten or added to, making a mess of layoutsWe will investigate this carefully with our development team. Existing Product Variation Libraries should not be unnecessarily overwritten, duplicated, or modified during the installation or upgrade process.
Alas, this is not a new bug!
BUG – Buy Now button does NOT adhere to site CSS rulesWe will review the Buy Now button styling and investigate why it may not be properly respecting the site's existing CSS rules.
An upgrade shouldn't require a complete site re-design!
BUG – Default email templates are reset and image links are brokenAre you testing this on a live/production website or on a local development environment? Also, could you please clarify which images are broken—for example, product images or other images within the email templates?
Using a TEST site (which is a copy of a production site). All Store icons etc. are broken
BUG – Orders never get marked as PAID, even when they have beenWhich payment gateway are you currently using?
Using Stripe payment gateway in configured and working Sandbox mode. Orders were previously marked paid correctly in older versions
Test website is https://test.dilligaf.shop
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Stuart Clark
Accepted Answer... SO many bugs ... SO little communication from JoomShaper!
EasyStore 3.0 is NOT production ready!
Atick Eashrak Shuvo
Accepted AnswerThank you for the additional details and clarification. We have checked the reported issues from our end, and I would like to provide some clarification on each point.
BUG – Buy Now button doesn't do anything when enabled
We have tested the Buy Now button on our end, and it is functioning as expected. I have also checked the website you provided, and the Buy Now button is working there as well.
You can verify this from the following screen recording:
BUG – It is now possible to place a "guest order" using the same email address as one already used to create a Joomla user, and then the order does NOT show up under the user
Currently, EasyStore handles guest orders and orders placed through a user account separately. I have discussed this behavior with our development team, and we will improve this flow in a future update.
BUG – Create user account process is NOT available unless Guest Orders are enabled
Currently, when Guest Checkout is disabled and a user proceeds to the checkout page without being logged in, they are redirected to the login page.
We have discussed this workflow with our development team, and the account/checkout flow will be improved in a future update.
BUG – Upon installation, product Variation Libraries get overwritten or added to, making a mess of layouts
Could you please share a screenshot showing how the Product Variation Libraries are being overwritten or added to after the EasyStore installation/upgrade? This will help us understand exactly what is happening on your website and investigate the issue more accurately.
BUG – Buy Now button does NOT adhere to site CSS rules
The Buy Now button currently inherits the template's secondary button design when no specific button design has been configured for the SP Page Builder addon.
If you have a specific example where the button is not following the expected styling, please share a screenshot so we can investigate it further.
BUG – Default email templates are reset and image links are broken
Could you please let us know which specific images are broken? You mentioned that the Store icons are affected, so a screenshot of the broken icons or the affected email template would be helpful for us to identify the issue.
BUG – Orders never get marked as PAID, even when they have been
We have tested the Stripe payment gateway on our testing website, and the payment status is working correctly there.
However, when checking the website you provided, we noticed that the site currently has an SSL/HTTPS issue. Could you please resolve the SSL issue on the website and then check the Stripe payment flow again?
If the order is still not being marked as paid after the SSL issue has been resolved, please let us know so we can investigate it further.
Thank you again for providing these details. The additional information and screenshots will help us investigate the issues more accurately and provide the appropriate feedback to our development team.
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Stuart Clark
Accepted AnswerOnce again JoomShaper is relying on customers to provide SIMPLE testing! This really isn't professional!
BUG – It is now possible to place a "guest order" using the same email address as one already used to create a Joomla user, and then the order does NOT show up under the userCurrently, EasyStore handles guest orders and orders placed through a user account separately. I have discussed this behavior with our development team, and we will improve this flow in a future update.
The above shows EasyStore 3.0 is NOT PRODUCTION READY - It is a BETA
BUG – Create user account process is NOT available unless Guest Orders are enabledCurrently, when Guest Checkout is disabled and a user proceeds to the checkout page without being logged in, they are redirected to the login page.
We have discussed this workflow with our development team, and the account/checkout flow will be improved in a future update.
The above shows EasyStore 3.0 is NOT PRODUCTION READY - It is a BETA
BUG – Upon installation, product Variation Libraries get overwritten or added to, making a mess of layoutsCould you please share a screenshot showing how the Product Variation Libraries are being overwritten or added to after the EasyStore installation/upgrade? This will help us understand exactly what is happening on your website and investigate the issue more accurately.
This is SIMPLE testing. I'm not sure why you're incapable of performing it yourselves!
https://prnt.sc/OFxKS7R6QS8- - Variation Libraries in EasyStore 2.1.0
https://prnt.sc/ZgkZ0sGc7fog - Size options 1/2 (EasyStore 2.1.0)
https://prnt.sc/u7XED1M7B0st - Size options 2/2 (EasyStore 2.1.0)
https://prnt.sc/vIjnx0FT_gbq - Variation Libaries AFTER update to EasyStore 3.0
https://prnt.sc/MQdxhOHEVSMJ - Size options 2/2 AFTER update to EasyStore 3.0
... NOW - TELL ME WHY YOU CAN'T TEST THE ABOVE???
BUG – Buy Now button does NOT adhere to site CSS rulesThe Buy Now button currently inherits the template's secondary button design when no specific button design has been configured for the SP Page Builder addon.
If you have a specific example where the button is not following the expected styling, please share a screenshot so we can investigate it further.
You've admitted that you've looked at my test site. Yet you're apparently INCAPABLE of spotting the following
https://prnt.sc/vk41MO8H3qMN - CSS NOT FOLLOWED ON BUY IT NOW BUTTON
BUG – Default email templates are reset and image links are brokenCould you please let us know which specific images are broken? You mentioned that the Store icons are affected, so a screenshot of the broken icons or the affected email template would be helpful for us to identify the issue.
https://prnt.sc/LCP-qdw2oiOl - Where do YOU think the broken images might be??? This is SIMPLE TESTING AGAIN
BUG – Orders never get marked as PAID, even when they have beenWe have tested the Stripe payment gateway on our testing website, and the payment status is working correctly there.
However, when checking the website you provided, we noticed that the site currently has an SSL/HTTPS issue. Could you please resolve the SSL issue on the website and then check the Stripe payment flow again?
If the order is still not being marked as paid after the SSL issue has been resolved, please let us know so we can investigate it further.
Still happening!!!
WHY is it that YET AGAIN, and after a WHOLE 18 MONTHS of BUGGY releases, JoomShaper customers are STILL having to provide BASIC BUG TESTING RESULTS becasue JoomShaper CAN'T BE BOTHERED to test their own products???
EVERY EASYSTORE CUSTOMER DESERVES A FULL REFUND FOR BEING USED AS BETA TESTERS FOR YOUR BETA PRODUCT
SC
Stuart Clark
Accepted AnswerStill no actual updates or fixes!
This product remains unsuitable for ANY production website
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Stuart Clark
Accepted AnswerIs there ANY chance of an update, or even an acknowledgement of the issues raised in this post?
So far NOTHING useful has been forthcoming!
Atick Eashrak Shuvo
Accepted AnswerApologies for the delayed response.
A new version is already in the testing phase, and we are planning to release it on Monday.
Regarding the payment issue, I would also like to mention that after resolving the SSL/HTTPS issue on your site, I can see that the payment is now processing correctly.
Could you please check it from your end and confirm whether the payment is working properly now?