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Website : Problem On Cellular Phone Viewing

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fabrice

General 5 days ago

Hello,

Need your help to solve this problem

When viewing on cellular phone :

the background image looks clear when using an android phone the background image looks blurry when using an iPhone How can we solve this ?

Here are screen shots top show you the difference

https://freeimage.host/i/naxpLgt https://freeimage.host/i/naxyrve

Thank you for your help

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5 Answers
Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 5 days ago #234611

Hello,

Thank you for providing the screenshots.

We’d be happy to investigate this issue further. Could you please provide us with the URL of the page where the background image appears blurry on iPhone?

Once we have the page URL, we can check the background image settings and CSS and advise you on the appropriate solution.

Best regards

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fabrice
Accepted Answer
3 days ago #234735
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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 7 hours ago #234824

Apologies for the delayed response over the weekend.

Could you please check the following screenshot: https://prnt.sc/cuOFYFfMXFV-

It appears that your website may not be accessible from my country. Could you please check from your end and confirm whether there are any IP restrictions, firewall rules, or other access restrictions in place?

Thank you for your understanding.

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fabrice
Accepted Answer
6 hours ago #234836

Which is your country pelase ?

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Atick Eashrak Shuvo
Atick Eashrak Shuvo
Accepted Answer
Support Agent 6 hours ago #234837

Bangladesh

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