I am using Joomla 6 with SP Page Builder Pro 6.10.0.
When I add the Modal Popup addon to a page, even without configuring any settings, saving the page fails with the error:
Request failed with status code 403
The same issue occurs with the Popover addon. If I remove these addons, the page saves successfully. I expected the page to save with either addon added.
Is this a known issue with SP Page Builder 6.10.0, and how can I resolve it?
Hi there!
Thank you for bringing this to our attention, and I sincerely apologize for the inconvenience caused.
To assist you more effectively, may I kindly request temporary administrative access to your site? This will allow me to thoroughly investigate and resolve the issue for you.
Before sharing the credentials, I strongly recommend taking a complete backup of your site to ensure all data remains secure.
Looking forward to your response.
Best regards
Can I take a full backup of your site?
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Thank you for your understanding and cooperation.
Good morning.
Have you made any progress with this case?
Regards, and I await your kind reply.
Good morning,
I previously asked for your permission to take a full backup of your website before proceeding with further troubleshooting, but I haven’t received your response yet.
Once you confirm, I can proceed with the backup and continue investigating the issue.
Thank you for your understanding. I look forward to your response.
Best regards
But I have already confirmed to him several times by email that he can make the backup.
