Unfortunately, my OpenAI API key is not being correctly recognised by Easystore. As soon as I enter the newly generated key in the backend settings for AI Autotranslate, it is truncated to 99 characters. However, the key is 164 characters long.
Consequently, when Easystore attempts to translate automatically, it displays the following error message: AI provider error (401): Incorrect API key provided: sk-proj-***** **pJwt. You can find your API key at https://platform.openai.com/account/api-keys.
What am I doing wrong here?
Staff replied
EasyStore
Joomla 5
v3.1.1
API-Key OpenAi
1 reply
Ziaul Kabir Staff
Hello,
Thanks for reaching out to us. Could you please share temporary administrator access to your Joomla backend? You can provide the credentials securely in the hidden content section. Also, please take a full backup of your site before we make any changes.
Once I have access, I’ll investigate further and see what’s causing the issue. Let me know once you’ve shared the details!
Best regards,
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