Awaiting an answer SP Page Builder Joomla 6 v6.10.0

Color Library and Custom Icons exports cannot be imported

Asked by Roger 1 day ago Last activity 6 hours ago

Hello,

While transferring the Paper Quickstart configuration to my production website, I encountered two export/import issues in SP Page Builder.

  1. Color Library

Export produces a valid JSON file containing 20 global colors.

Import reports success, but no colors are added or saved.

It also fails to update an existing color with the same name.

Adding and editing colors manually works, and the changes persist after reloading the administration page.

  1. Custom Icons – IcoMoon

I exported the IcoMoon library directly from SP Page Builder in the Paper Quickstart installation.

Importing the unchanged ZIP on the production website fails with an “invalid format” error.

Importing the same ZIP back into the source Quickstart installation also fails with the same error.

Both export functions generate files, but importing those files does not restore the exported content.

I am attaching the Color Library JSON and the original, unmodified Custom Icons ZIP.

Could you please investigate both issues and provide a fix or a supported workaround?

Thank you.

4 replies

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Ziaul Kabir Staff
1 day ago

Hi Roger,

Thank you for the detailed report and the files. We tested both issues.

  1. Color Library

The import does work, but its default mode doesn't behave the way you expected.

  • In the default (merge) mode, if a colour with the same name already exists, the import does not update it. It adds the imported colour as Name_1 (for example Brand_1) and leaves the existing colour unchanged. If the name is different, it is added as a new colour.
  • If you want the imported file to replace your existing colours, turn on the override existing colors option before you import.

We confirmed that the imported colours then replace the old ones and remain after you reload the page.
So, with your 20 colours, check whether copies with _1 at the end of the name appeared in the list. If you used override and the colours still didn't appear, please tell us your SP Page Builder and Joomla versions and send the JSON file, and we'll look further.

  1. Custom Icons (IcoMoon)

We reproduced this. We have passed the icon export and import problem to our development team for further investigation.

Thank you again for the report.

Best regards,

Roger Asked this
1 day ago

Hi Ziaul,

Additional findings regarding the Color Library import:

Import works on the website installed using the Paper Quickstart package.

Import does not work on production websites where SP Page Builder was installed separately. Both Merge and Override existing colors report success, but no imported colors appear in the library.

Adding and editing colors manually works, and the changes remain saved after reloading.

Could you please investigate whether a difference between the Quickstart installation and a standalone SP Page Builder installation could explain this behavior?

Ziaul Kabir Staff
17 hours ago

Could you please share temporary administrator access to your Joomla backend? You can provide the credentials securely in the hidden content section. Also, please take a full backup of your site before we make any changes.

Once I have access, I’ll investigate further and see what’s causing the issue. Let me know once you’ve shared the details!

Best regards,

Roger Asked this
6 hours ago

Hello,

I have now isolated a reproducible connection between caching and the Color Library import issue.

Test results:

With caching disabled and caches cleared, importing works. The color appears in the library and is saved in the database.

I deleted the color, confirmed its removal from the database, and imported it again successfully.

I then enabled caching on the test Quickstart website, where importing had worked. The import problem appeared there too.

When the problem occurs, SP Page Builder reports a successful import, but the imported color does not appear in the library.

This reproduces the issue on the test installation as well as the production websites. The affected installations use SP Page Builder 6.10.

The exact caching layer responsible has not yet been isolated. Please investigate whether the import correctly invalidates cached settings and whether subsequent requests retrieve the updated Color Library data.

Disabling and clearing caches is a temporary workaround, but this needs a permanent fix so that imports work correctly with caching enabled.

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