Logo Double In Responsive - Question | JoomShaper

Logo Double In Responsive

SK

SowieSo GmbH & Co. KG

Template 4 years ago

Hello, I have a problem, on the page http://p580044.mittwaldserver.info is in the mobile view in the IPhone in landscape format and on the IPad in portrait format the logo to see 2 times. How can I hide this? On Android devices it works fine.

Thanks for help - regards Paula

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9 Answers
Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 4 years ago #22276

Hello SowieSo GmbH & Co. KG

Did you upload Retina Logo in the Template Options? Please check the width and height of the Retina Logo and make it exactly double the size of the regular logo.

Best regards

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SK
SowieSo GmbH & Co. KG
Accepted Answer
4 years ago #22283

i have now done so, but is still displayed twice. I also think I have not expressed myself correctly. Please look at the page in Ipad - Superscript - 834 x 1112 px for example. In the green bar appears 2 times the logo - the 2nd is the Retina logo - Also on the IPad or IPhone the logo should appear only once of course. Thanks

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 4 years ago #22315

Please share your administrator access here to check the issue. Use the Hidden Content box to share the credentials.

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SK
SowieSo GmbH & Co. KG
Accepted Answer
4 years ago #22325

hello

I have created a super admin, with these data -see below

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 4 years ago #22398

Please check your site now. I see that it is okay.

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SK
SowieSo GmbH & Co. KG
Accepted Answer
4 years ago #22538

Hello granny,

my IPhone 11 still shows the 2nd logo. Can you help again, please. The screenshot is here: https://diebaumlaeufer.de/images/iphone.png Cache is empty Thanks Paula

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 4 years ago #22617

Please allow some time to check your issue.

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SK
SowieSo GmbH & Co. KG
Accepted Answer
4 years ago #22874

Hello Unfortunately, the logo is still displayed twice in the landscape view on the iPhone, even on another iPhone.

Please help again, thank you

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 4 years ago #22880

I have checked from iPhone XS but it looks fine.

File.jpg

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