Importing A Photo Makes Whole Page Dissapear - Question | JoomShaper

Importing A Photo Makes Whole Page Dissapear

LC

Lon Czarnecki

Template 2 years ago

This is similar to a problem I had before. When I add a picture to a templage page using Pagebuilder, all other parts of the page dissapear! It happens whether I use my own image or an image that came with the template.

I'm using the templage Corprex with Helix 3. The page I try to edit is the "About Us" page and the section is the "Person" secion at the bottom. I remove the place holder image "300x300" and replace it with a photo that is exactly 300x300 (really it doesn't matter which photo I try to place here, they all go blank).

Admin access supplied below so you can reproduce my issue.

0
6 Answers
Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 2 years ago #25651

Hello Lon Czarnecki

Thanks for providing the access. Your issue is fixed. You should be able to change the images now. Please check your about page.

Best regards

0
LC
Lon Czarnecki
Accepted Answer
2 years ago #25732

This is still happening to me. ![http://headcake.info/Screen%20Shot%202021-07-22%20at%208.34.49%20AM.png]

I see that if I add a new picture and save the page it looks fine on the front end, but it all dissapears on the back end. Now that I saved the page, every time I go back to edit it on the frontend, the page is blank.

The same issue is on the home page. When I edited the slideshow at the top, it dissapeared from the front page editor. It shows up on the homepage, but not in the editor.

0
LC
Lon Czarnecki
Accepted Answer
2 years ago #25740

...also, when I change the color presets (Extentions/Templates/corporex_helix3 - Default/Presets), they don't show on the front end. Is that something I should start a separate ticket for? Even when I try to change the Addon Hover Background Color in the front end editor, it doesn't take.

0
Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 2 years ago #26011

I think the issue is with the front end editor. Please post another question on this topic. We will check.

0
LC
Lon Czarnecki
Accepted Answer
2 years ago #26223

Do you mean I need to ask the question about the color presets in another thread?

I will do that, but is there any resolution on the issue of the front end editor pages going blank?

0
Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 2 years ago #26260

This is still happening to me. ![http://headcake.info/Screen%20Shot%202021-07-22%20at%208.34.49%20AM.png]

I was talking about this issue. The addon issue is fixed. This is a front end editor issue. Just post another question on it.

Presets issue could be a cache issue. Please clear your Joomla cache and Browser's cache and then check. If possible, then check with a different browser.

0