Mobile Menu Grays But does Not Display Anything - Question | JoomShaper

Mobile Menu Grays But does Not Display Anything

MU

Mike Underwood

Helix Framework 2 years ago

Hello,

I have a couple of problems after updating a site to Helix 2.0.1.

  1. The mobile menu starts to display the gray background but the menu is not displayed.
  2. The header content (not the logo as that should be to the left)
  3. Additional spacing/padding has been added between the header and the menu
  4. The full width menu should be centered as it was prior to the update, now it's shifted to the left some.

Thank you, Mike

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11 Answers
Toufiq
Toufiq
Accepted Answer
Senior Staff 2 years ago #31446

Hi there,

I have selected the left align off-canvas layout.

https://prnt.sc/1qxkmco

Now i have added this css code to center alignment of your logo

#sp-header .sp-column.d-flex.align-items-center {
    justify-content: center;
}

-Thanks

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Ahmed Balfaqih
Ahmed Balfaqih
Accepted Answer
2 years ago #30356

Hi Mike,

I had the same issue, the steps below will help to solve the problem if you menu does not have branches.

  • Edit the template,
  • go to Menu, and select offcanvas menu
  • change the location from Left to Right or vise versa.
  • save, it will work. hopefully.
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Toufiq
Toufiq
Accepted Answer
Senior Staff 2 years ago #30367

Hi there,

Thanks for contacting us. Sorry for the inconvenience. Will you please provide me the Joomla administrator first security access to login your backend to check the issue.

https://prnt.sc/1qlcdnh

-Thanks

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MU
Mike Underwood
Accepted Answer
2 years ago #30381

you should be avle to access it now, sorry

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Toufiq
Toufiq
Accepted Answer
Senior Staff 2 years ago #30386
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MU
Mike Underwood
Accepted Answer
2 years ago #30558

Sorry again, I was sure I turned everything off. I have disabled the firewall now so you should be good to access.

Thank you, Mike

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Toufiq
Toufiq
Accepted Answer
Senior Staff 2 years ago #31126

Please check now. Thanks

0
MU
Mike Underwood
Accepted Answer
2 years ago #31357

Thank you, the mobile menu is working now. Can you please tell me what you did?

The following was not addressed: Additional spacing/padding has been added between the header and the menu The full width menu should be centered as it was prior to the update, now it's shifted to the left some.

Why did this happen? I need to be confidant before I update more sites that I am not going to keep running into these issues and right now I am not?

Thank you, Mike

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Toufiq
Toufiq
Accepted Answer
Senior Staff 2 years ago #31702

Will you please spend some time to write a review about our product and support quality?

https://extensions.joomla.org/extension/sp-page-builder/

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MU
Mike Underwood
Accepted Answer
2 years ago #31867

@Toufiq Are you sure you want me to write a review. Did you not notice the text below in my reply above. Until I know and understand why these problems are happening I am not condidant in updating other sites. My clients don't want to pay me to correct issues with your upgrade. If you would at least post something explaining what we need to do to keep some of the issues from occuring that would help, but as it is now it's a shot in the dark on what is going to break when updating the template.

Why did this happen? I need to be confidant before I update more sites that I am not going to keep running into these issues and right now I am not?

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Toufiq
Toufiq
Accepted Answer
Senior Staff 2 years ago #31996

If you are talikng about the premium template of JoomShaper. Then you have to wait for the template update. Or If you face the same issue on Helix Ultimate after upgrade, then Please follow the instructions.

  1. Disable the off-canvas menu module from the module manager
  2. Select the off-canvas layout from template settings off-canvas option

https://prnt.sc/1qxkmco

If you can't manage yourself, Please let me know I will assist you to solve your issue.

-Thanks

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