Hello there,

Please share screenshots of the issues you are facing so that we can understand the situation better. Is there any error message shown on the front end editor?

Thanks!

ok, the front edito never show, no error message show... see jpg for detail.! https://i.postimg.cc/bNy0GXHq/no-editor-start.jpg

thi is the correct visualization url=https://postimg.cc/F1zhMstr

thi is the eroor visualization in some page in random case url=https://postimg.cc/rDXcR1Ds]

and some icons is wrong url=https://postimg.cc/H8yRTN42]

sorry for postimage use, but I dont know how updload here image

Hello there,

For showing the icons correctly, please Enable Font Awesome, for doing so, go to template settings > advanced > font settings > enable font awesome. See the screenshot here for a better understanding. It will solve the issue hopefully.

The visualization issue is showing correctly from our end. Check from your end as well.

About the front-end editor, please share your administrator access with us in the Hidden Content area so that we can check the issue from our end.

Thanks!

ok, all icons now is ok. The problem of scroller is random, some time is correct and some time the same pc, and browser fail visualization. some time I can see in one pc correct and other pc incorrect at the same time. erase cache and any data cached do not have any change permanent. is random.

Hello there,

The Article Scroller addon issue is already fixed in the recent version and it will be released within a day or two. After that, please install the latest version and it will solve the issue.

Till then, thank you very much for your patience.

Thanks!

ok, may be the new version resolve the front end editor too?

I have installed the last update, framework and pagebuilder... and my sito is crsched!!!

https://i.postimg.cc/N0FJkb4b/1.jpg

I restored a backup.... whats appens?

the scroller error persists and the front end editor still does not start

Hello there,

It will be solved within a day or two.

Thank you very much for being with us till then.

temporanely where I can download an older version of page builder to try to restore functionality of my front end editor? this version, 3.7.12 may bee can fix my issue.

Hello there,

Your issue is already fixed, isn't it?

Thanks!

no, the last update you release, have crashed my site! completely off line. I have restore it from backup,  scrollescroller have same problem, fron editor is out, for this reason I would like to restore the old version that work perfectly

Hello Paolo,

Last update shouldn't crash the site though. However, is there anything we can do for you now?

Looking forward to hearing from you soon.

I have installed a local version on my pc of my site, where to test your updates after the latest problems found. I confirm that the scroller does not correct itself, that the front end does not work!

I would just like to download the previous version 3.7.12 which in my memory was the one that worked without any problem! unfortunately I have not put aside the installation files of that version, I would like to be able to try to install the old versions on the test site locally, to check if I can get some results.

Again, the latest update knocked my entire site down, luckily I had a backup, the scroller works randomly, and the front end editor never starts!

Ei...!!! no reply!! what's the problem with getting support from you? what is the problem with having the previous version installation file to try to get my site back up and running? what happens?

Hello there,

Sincere apology for taking a bit longer time. I am looking into it and will get back with the solution ASAP.

Thanks!

ok, last update correct functionality of front end editor, but scroller still in strange state, some page is ok but some time the same page the scroll not work

Hello there,

Does the adminisrator access remain the same? Please let us know so that we can have a look from our end.

Thanks!

yes, I reactivated the user for you.

any news for the scroll problem?

is there any problem for which I no longer receive assistance? I will have to reassess in the future whether to propose your software to my customers if you are unable to have timely and precise support as in the past.

Hello there,

I am sorry to say but every page scrolls fine from my end. Would you mind clear your browser and Joomla cache and try again?

If the issue persists, please let us know with the exact page URL where the scroller is not working as expected.

Thanks!

in this photo you can see in chrome and edge browser that the scroller is wrong. I have clear joomla cache and browser, but randomly this wrong happens. https://i.postimg.cc/4dkz9MxR/foto-1.jpg

in this photo, home page is wrong but.... https://i.postimg.cc/pTfKYZmh/foto-2.jpg

five second later, I reload page, and the home page is correct in chrome! in edge nother page still wrong https://i.postimg.cc/RhvKPHtP/foto-3.jpg