Hi there,

Thanks for contacting us. Sorry for the inconvenience. Will you please provide me the Joomla administrator access to check the issue? I will check & get back to you soon.

-Thanks

yes, thx

https://prnt.sc/1rdo2fs

sorry. new url.

Yes, We have found the issue. Hold on for the next update. We are working on this issue. Thanks

any updates on fix for this issue? i think the issue still exists. we have the issue in v3.8 and helix ultimate v2

Developer team said that, there is no problem found.

Developer team said that, it works fine. Something wrong your end.

It doesn't work. When you write that the error is on my side, you will not eliminate the error. As you can see, I'm not alone, it doesn't work for me. You're just hiding your head in the sand :(

The new place is here: https://r-cz-4.richta.eu

I think page builder has problems with J4 and you don't know how to fix it.

Can you give me administrator access? I will check again and get back to you soon. Thanks

yes

Access doesn't work and lets me know which page animated addon exist.

Try again, pls. Animated addon is on homepage. Page ID 10.

According to what I've found so far, some other part of the page builder is slowing down the animation. If I make a clean copy with only that counter, it works. Maybe the other mistakes are to blame.

I found a mistake. The problem is when the counter addon in the module is off the monitor (below the break). And when I have to scroll down to it, the animation doesn't start. if the content of the page above the addon is small and everything fits on the monitor, the animation will always load. Try my TEST and TEST 2 from mainmenu.

yup.. when the counter is already on the screen, it does work, but when you have to scroll to the counter, it does not trigger. if you refresh the page on the counter, it does trigger.

Please check now the animation addon and let me know. Thanks

Good day. Thank you for your help. Now the animation works perfectly. Where was the problem?

Hi Toufiq. This should be added to the team's BUG LIST. Not only Animation Number does not work, but also some other addons. This is reported in several topics. And I can also confirm - this is bug. And it happened after one of the recent updates. Perhaps the problem comes from Helix Ultimate 2.

I was forced to correct it via custom coding on the sites of my clients, where it worked before, but after updating SP PB and Helix stopped working.

We have fixed our end and We will release it asap. Thanks

@Pavel Intial solution is enable the Sticky header of Helix and check again. Thanks

Ok thanks. I'll check

By the way, We have solved this issue our main package. We will release it soon. Thanks