Staff replied SP Page Builder

Animation number not work corectly

Asked by marvays 5 years ago Last activity 4 years ago

Number animation does not work properly. Everything is well set up. But it only works sometimes. 50% of cases the animation doesn't start and the numbers stay at 0. I'll reset it and sometimes they start and sometimes they don't.

Interestingly, just run the webtools (F12) and the animation will start immediately. Or vice versa. If it is open, just close it.

Live demonstration at https://renerga-j4.richta.eu

The site runs on j4

https://youtu.be/9A1PoZrghKI
The video shows how the animation starts when I open devtools (F12) or when I reload the page.

23 replies

Toufiq Senior Staff

5 years ago

Hi there,

Thanks for contacting us. Sorry for the inconvenience. Will you please provide me the Joomla administrator access to check the issue? I will check & get back to you soon.

-Thanks

marvays Asked this

5 years ago

yes, thx

Toufiq Senior Staff

5 years ago

https://prnt.sc/1rdo2fs

marvays Asked this

5 years ago

sorry. new url.

Toufiq Senior Staff

5 years ago

Yes, We have found the issue. Hold on for the next update. We are working on this issue. Thanks

infini

4 years ago

any updates on fix for this issue? i think the issue still exists. we have the issue in v3.8 and helix ultimate v2

Toufiq Senior Staff

4 years ago

Developer team said that, there is no problem found.

Toufiq Senior Staff

4 years ago

Developer team said that, it works fine. Something wrong your end.

marvays Asked this

4 years ago

It doesn't work. When you write that the error is on my side, you will not eliminate the error. As you can see, I'm not alone, it doesn't work for me. You're just hiding your head in the sand :(

The new place is here: https://r-cz-4.richta.eu

I think page builder has problems with J4 and you don't know how to fix it.

Toufiq Senior Staff

4 years ago

Can you give me administrator access? I will check again and get back to you soon. Thanks

marvays Asked this

4 years ago

yes

Toufiq Senior Staff

4 years ago

Access doesn't work and lets me know which page animated addon exist.

marvays Asked this

4 years ago

Try again, pls. Animated addon is on homepage. Page ID 10.

marvays Asked this

4 years ago

According to what I've found so far, some other part of the page builder is slowing down the animation. If I make a clean copy with only that counter, it works. Maybe the other mistakes are to blame.

marvays Asked this

4 years ago

I found a mistake. The problem is when the counter addon in the module is off the monitor (below the break). And when I have to scroll down to it, the animation doesn't start. if the content of the page above the addon is small and everything fits on the monitor, the animation will always load. Try my TEST and TEST 2 from mainmenu.

infini

4 years ago

yup.. when the counter is already on the screen, it does work, but when you have to scroll to the counter, it does not trigger. if you refresh the page on the counter, it does trigger.

Toufiq Senior Staff

4 years ago

Please check now the animation addon and let me know. Thanks

marvays Asked this

4 years ago

Good day. Thank you for your help. Now the animation works perfectly. Where was the problem?

Pavel

4 years ago · edited

Hi Toufiq. This should be added to the team's BUG LIST. Not only Animation Number does not work, but also some other addons. This is reported in several topics. And I can also confirm - this is bug. And it happened after one of the recent updates. Perhaps the problem comes from Helix Ultimate 2.

I was forced to correct it via custom coding on the sites of my clients, where it worked before, but after updating SP PB and Helix stopped working.

Toufiq Senior Staff

4 years ago

We have fixed our end and We will release it asap. Thanks

Toufiq Senior Staff

4 years ago

@Pavel Intial solution is enable the Sticky header of Helix and check again. Thanks

Pavel

4 years ago

Ok thanks. I'll check

Toufiq Senior Staff

4 years ago

By the way, We have solved this issue our main package. We will release it soon. Thanks

In the docs