Menu Helix Disappears On Mobile - Question | JoomShaper

Menu Helix Disappears On Mobile

J

joomlaprofessionals

Template 2 years ago

On two website we have a problem with the menu on mobile. After pressing the hamburger-menu-button a black overlay is showing up without shwoing the menu.

https://www.gsm-sjop.nl/ https://ronaldkroezen.nl/

What can be the problem and what can be the solution?

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13 Answers
Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 2 years ago #34197

Hello joomlaprofessionals and Pantelis P

Please go to Template Options -> Menu -> Off-Canvas and then toggle the settings. Select one from the three styles and then save. Hopefully, it will be solved.

Screenshot at Sep 16 12-09-02.png

Best regards

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Guillaume Langlais
Guillaume Langlais
Accepted Answer
10 months ago #117910

Thx Ofi Khan and team

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PP
Pantelis P
Accepted Answer
2 years ago #34194

Hello Same problem for me also, after the update at helix 2.0.4 mobile menu is not working

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PP
Pantelis P
Accepted Answer
2 years ago #34198

Thank you very much for the answer Regards Pantelis

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 2 years ago #34264

You are welcome. Please accept the answer that helped you. It will be then easier to find the solution for the other users with the same issue. There is a button to accept answer after each comment.

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 2 years ago #34265

I have a humble request. It would be very kind of you if you can manage some moment to give us feedback on Joomla Extension Directory

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D
DavidB
Accepted Answer
2 years ago #34268

Hi, Having the same problem even with the solution above. Found this out while running test on mobile browsers - Opera and Chrome.

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 2 years ago #34271

Hello David Brown

Please follow the same instruction.

Best regards

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PP
Pantelis P
Accepted Answer
2 years ago #34272

Hello There isn't any accept answer button ,maybe because I comment to someone else post?

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D
DavidB
Accepted Answer
2 years ago #34275

Hello Ofi Khan,

I mentioned I followed the instruction given "Template Options -> Menu -> Off-Canvas and then toggle the settings. Select one from the three styles and then save" but it did not solve the challenge I am having.

Regards

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 2 years ago #34278

Pantelis P

Yes, it is the reason. No problem.

David Brown

Please post a new question. We will need your site access to check.

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J
joomlaprofessionals
Accepted Answer
2 years ago #34480

Yes! Thanks a lot!

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 2 years ago #34492

You are welcome.

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