Awaiting an answer SP Page Builder

Issue when using Pagebuilder in modules

Asked by John Juhl 5 years ago Last activity 5 years ago

I've been working on a Module for quite a while, and have been downloading the latest version as a JSON file every day - just in case.
Then while editing the module on my iPad it suddenly vanished ?????
That was strange - but fortunately I have my JSON file - but now the import can't be saved due to exceeding limitations ?????

What is this ?: I can export the JSON but I can't import it ???

And resintalling a site backup is not an option since many other records i tables etc. has been changed meanwhile.

Is this a flaw on my end ? Is there an issue when editing backend on iPads?

38 replies

Toufiq Senior Staff

5 years ago

Hi there,

Thanks for contacting us. Sorry for the inconvenience. How many row was on your page? Please let me know. I will check our end & let you know as soon as possible.

-Thanks

John Juhl Asked this

5 years ago

Hi Toufiq,

it's a JSON file that I export from a Pagebuilder page - and I've done this so many times before.

I can import it to anothe/new Pagebuilder page, no problems, but not to Joomla Modules anymore.

The problem accured after the latest update of SPPB.

You can download the JSON file here:

https://www.dropbox.com/s/tu43q32w6lhg8d0/template20369.json?dl=0

Thanks, John.

I use latest version of everything (Joomla, Pagebuilder and all other extensions I use)

GGGolf

5 years ago

Same problem here, I open an existing module, save and then it's empty. It's both getting emptied in the administrator section AND the front-end.

I've dug around a bit in the database comparing 2 modules, one broken and one that I didn't save therefore functionnal. There are 2 tables involved, _modules and _sppagebuilder. To what I can understand in the _sppagebuilder table, the column view_id refers to the id of _modules and that's how the link is made between the rows of those tables (and also the titles match).

Functionnal

in _modules the column params is short, a bit info about layout, moduleclass_sfx, cache and such.
in _sppagebuilder the column text contains the content of the module that is expected.

Broken

in _modules the column params is long, the content is now here! The JSON begins with content!
in _sppagebuilder the column text is completely empty.

I hope the solution will be found quickly and that the fix will be cleaver enough to support both cases or maybe a tool to fix the mess.

TomaszGrzechnik

5 years ago

Hi, I've got the same problem - after editing module and save everything disapear!!!
This module take me to build many hours, there was a daily menu for restaurant, now page is clear!!!!
How to recover whole my work?
Do Joomshaper pay for my extra work? I don't suppose...
New update new problems, again and again.
Support - can you make something good without destroying our work?
Back to version 3.7.13 temprary resolving problem.

Toufiq Senior Staff

5 years ago

Hi guys. The developer team said that, please clean your Joomla cache and check again. Thanks

John Juhl Asked this

5 years ago

Have done that (several times) it doesn't change anything....

Still behaving the same way.

kr.

John

GGGolf

5 years ago

In my case the Joomla cache is completely disabled and I did also try flushing the cache just in case.

Just a reminder, as I've noted, in the database the updated modules (those we hit "Save" on) which no longer show up have their data at a different location. As a developer myself this hints at a problem in the code. It really looks like the data is saved to a location X (_modules -> params) but read at Y (_sppagebuilder -> text). Coincidentally for the modules that were never saved (therefore the data is still at the "old" location) it still works!

Oh also I forgot to mention. Since the update that created this issue, when we open a functional module and hit "Save" we often get an error warning that the content is too long. Maybe this can hint at where the problem stems from.

Toufiq Senior Staff

5 years ago

Thanks for the explanation. Please allow more time to investigate the issue. We will check & get back to you soon.

TomaszGrzechnik

5 years ago

Hi Toufiq, how long we must wait? Now I can't use SP Page Builder to change anything in modules with version 3.7.15.
I don't understand how version 3.7.13 works but newest 3.7.15 destroying everything.
Keep in mind that we pay for every day for subsritions - we wait from one week for solution it's a lot of time...

John Juhl Asked this

5 years ago

I really wonder the same !!!

My modules are dynamic project manuals, which my clients pay me to keep updated all the time - and now this error have forced me to rewrite everything as pure HTML.

Took me 3 days of work !!!

Really anoying - especially since your attitude so clearly says that you don't give a shit !

Toufiq Senior Staff

5 years ago

We are really sorry for the delay. Cause, We are working on Helix Ultimate-based Template Update. That's why we took time to investigate your issue. I will back to you soon. Thanks

Toufiq Senior Staff

5 years ago

Guys, Please give me administrator access. Cause, Developer team wants to check issue. Thanks

Toufiq Senior Staff

5 years ago

Please download this package and install on your site. Let me know the update. Thanks

GGGolf

5 years ago

Hi Toufiq, did you forget to attach the package as I can't see any links to download it?

Toufiq Senior Staff

5 years ago

@GGGolf share your email address.

GGGolf

5 years ago

See hidden content

Toufiq Senior Staff

5 years ago

Check your email. Thanks

GGGolf

5 years ago

So far the tests seems to be successfull, I've been able to modify existing modules as expected! As I am not the expert with the websites I have asked the persons that reported me this issue to review and make sure everything works properly and I will come back and let you know when they get back to me, I expect this will be today.

Now I would like to know, if this fix is confirmed functional, when do you plan to release it? I would prefer not updating our production environment with a "beta" version and use the standard update mechanism once the version is released. At the same time we need the fix to be applied in a reasonable amount of time, we've already been waiting a while. If it could be released at most early next week it would be perfect for us!

Thanks

Toufiq Senior Staff

5 years ago

@GGGolf can you give me your problemtic site? I will forward your site our testing departement. Thanks

GGGolf

5 years ago

Sadly we don't grant access to the websites we host to 3rd parties unless there is a signed partnership agreement, there are too many legal implications.

jclivingstone

5 years ago

I assume my problem is related to all these comments.

When I use SP PageBuilder in a module it causes by entire site to go blank.

This tech's over at SiteBuilder believe that SP PageBuilder is causing a caching issue.

I disabled the module and everything works as per normal.

Obviously not a good solution. When will you guys have figured it out?

John Juhl Asked this

5 years ago

Hi Toufiq,

it seems to work.

Is this something we can trust now - or is there a risk this will happen again? - if so please tell.

In my line of business selling a project management product, for clients to pay for, can not be unstable like what I've just experienced - so I'd prefer you guys being honest about it, because then I can continue down another road.

Thanks.

Toufiq Senior Staff

5 years ago

If you confirm that it works fine. Then we can go release it publicly. Thanks

John Juhl Asked this

5 years ago

It works for me - but I can't speak for the other guys of course...

GGGolf

5 years ago

It is also confirmed as fixed on our side!

Toufiq can you please let us know here once the new version will be available in the wild? Thanks!

Toufiq Senior Staff

5 years ago

We are testing this product. We will try to release in this week. Thanks

GGGolf

5 years ago

Last day of the week. Will this be available for Monday morning?

This is quite a major problem that affects many of your customers, I have a hard time understanding it's not already released.

Toufiq Senior Staff

5 years ago

We will try to release next week. Thanks

GGGolf

5 years ago

TRY?!?

How hard is it to release something?

It is amazing at how painful it is to work with your products.

TomaszGrzechnik

5 years ago

GGGolf - temporary install 3.7.13 - it's works :)
BTW I'm wonder did Joomshaper make our licence longer for days when Page Builder didn't work - I don't thimk so. If they give extra discount maybe your anger will be litlle smaller :)

Toufiq Senior Staff

5 years ago

@GGGolf We are working on Joomla template & Extension for the Joomla4 compatible. Besides, We are working on page builder. So, Please allow more time to get a stable product. Thanks

GGGolf

5 years ago

Over 3 weeks now since that bug was reported and 2 weeks since you have the fix.

I am sorry but this is unacceptable. Either you have major problems internally managing your projects and are not able to handle properly the priorities in fixing bugs vs new features or you simply don't care about your customers.

What's worse in this? It's not even the first time where we faced crippling bugs in your software and the time to resolution has each time been outrageous.

And please don't start excusing yourself with whatever reason new features or whatnot; your customers don't care. You need to adjust the way you handle your projects; releasing a bug fix should be easy and quick.

Toufiq Senior Staff

5 years ago

We will relase it next week. Thanks

jclivingstone

5 years ago

Ok. I've just installed your latest release and are having the same problem with PageBuilder in modules. The minute I enable a pagebuilder in a module my screen goes completely blank. I delete the module and it still remains blank. Just spent an hour doiung updates to the site only to face this!!!

What the farke is going on guys?

Toufiq Senior Staff

5 years ago

@jclivingstone can you share a screencast video about your issue? Besides, Share your credential via hidden content area. Thanks

jclivingstone

5 years ago

My apologies Toufiq. I went to do the screencast and reaslied that I was causing the issue by trying to place a module inside itself.

Everything is working as it should be, and I'm an idiot!

Toufiq Senior Staff

5 years ago

Glad to know that your problem solved. Will you please spend sime to write a review about our product and support quality?

https://extensions.joomla.org/extension/sp-page-builder/

loovanloon

5 years ago

I experience this issue with SP Page Builder 3.8 (in SP Page Builder 3.7.15 it was okay)