Hi there!

Thanks for contacting us.

We only communicate in the English Language. Please help us understand your issue by translating it!

Best Regards

Hi,

1. Support is only in English, we are not Russian company.
2. Please download extension or template file from our website then update by reinstall. Link: https://www.joomshaper.com/downloads
3. Joomla core update is on your side only.