Multilingual menu problem after update: it uses English menu for every language so it displays empty in non-English languages - Forum | JoomShaper
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Multilingual menu problem after update: it uses English menu for every language so it displays empty in non-English languages

Asked by David Anthony 5 years ago Last activity 4 years ago

Hi guys, first of all, you make fantastic software and I'm delighted to be a customer :)

Now my little problem: after my latest update for a client, the multilingual menu stopped working correctly.

Page Builder: 3.7.15
Template: Helix Ultimate 2.0.5

The following are my observations and my personal opinion, trying to help you save time:

The current settings: each language (English, Spanish and German) has its own template style in the backend with the correct language selected.

The behaviour: since the update, the frontend displays a blank main menu (no menu elements) for the Spanish and German site.

My opinion so far: all three template styles are trying to load the English main menu, despite the German and the Spanish having the German and Spanish main menu selected in their template style settings.

The results are empty menus on the German and Spanish sites, because there is no English content for the "faulty English menu" to display on them.

What I think we need: to fix the update code so that each template style correctly uses the menu and language that we select for it.

Thanks a lot!

Best regards,

David Anthony

Accepted answer

Marked as the solution
Ofi Khan Staff
5 years ago

Please post a new question with your administrator access. We will fix it on your site.

15 more replies

Oldest first Newest first Most helpful
Ofi Khan Staff
5 years ago

Hello David Anthony

Thanks for your appreciation. We have fixed this issue on our development end. Please wait for the next update.

Best regards

David Anthony Asked this
5 years ago

Hi Ofi, that was stunning response time!! Thanks for the reply. Is there an estimate I can give my client, who is very worried?

Ofi Khan Staff
5 years ago

Unfortunately, it is not scheduled yet. Please share your administrator access and FTP details here to check the issue. Use the Hidden Content box to share the credentials. I will share it with the developer team so that they can fix it for you.

Dragoljevic Zoran
5 years ago

Hi I have same issue on my website after last update. Is same problema as i check website from David.Isa ny chance that you fixed this bug?

David Anthony Asked this
5 years ago

Hi Ofi, I updated my original post with the access details in the hidden section, just in case.

Thanks!

David Anthony Asked this
5 years ago

Hi Ofi, is there any update on the issue. I shared my website details in my original post. Thanks!

Ofi Khan Staff
5 years ago

Apology for the delay. I will try a fix. Before that I want to make sure that you have a backup with you. If you confirm that you have a backup safely, then I will implement the fix on your site. I am waiting for your response.

David Anthony Asked this
5 years ago

Thanks for your response Ofi, we have taken two more backups :P You can work on the site now.

Will the manual correction be updateable once the new version comes out or will we have to delete some modification manually?

Ofi Khan Staff
5 years ago

Thanks for your confirmation. I have applied the fix. Your site looks good now.

We will fix the issue in the next update. The same fix is applied to your site now. Whenever the update comes, just update the site. There will be no issues.

David Anthony Asked this
5 years ago

Thank you very much Ofi. All the best.

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