Please review this:

https://www.joomshaper.com/forum/question/8398

It appears once you ask a question, it gets lost if it isn't answered immediately.

I've tried to politely respond to the question in-line, and ask via chat for review.

Nothing.

Part of the allure and promise of JoomShaper is competent support.

Our project is dead in the water until this question is answered, and we've been waiting for over a week.