problem saving pages after adding a row - Forum | JoomShaper
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problem saving pages after adding a row

Asked by Eric Klunder 4 years ago Last activity 4 years ago

I encounter a problem when saving a page after adding a new row on a page.

Before adding a new row, the page saves without a problem. After adding a new row, the page won't save anymore.
Only after deleting the newly added row, the page will save again.
It makes no difference if the added row is empty or filled with an add-on.

It only occurs on some pages, other pages don't have this problem.
When you require to log-in on the website, I can share login-details and lead you to the pages with the problem.

Can you help me out?

11 replies

Oldest first Newest first Most helpful
Toufiq Senior Staff
4 years ago

Hi there,

Thanks for contacting us. Sorry for the inconvenience. Will you please provide me the Joomla administrator access to check the issue? I will check & get back to you soon. 

-Thanks

Eric Klunder Asked this
4 years ago

Hi toufiq,

Shared the details in the hidden content.

Thanks in advance!

Eric Klunder Asked this
4 years ago

Hi toufiq,

Thank you for your reply.
As I mentioned in the first post, the problem only occurs on some pages. The homepage where you added a row isn't one of them.

To be more specific: the problem occurs on the pages starting with Eventpage ..... ( i.e. Eventpage Rally van de Grensstreek)

https://prnt.sc/20x8bu3

Problem is still there. Can you have a look?

Thanks in advance

Eric Klunder Asked this
4 years ago · edited

Hi Toufiq,

OK and that is interesting. I tried the same after your message and still no result on my end.
Any idea what can cause this?

I cleared the cache from the website, no result...

Toufiq Senior Staff
4 years ago

Maybe your computer blocked to load the resource of Page Builder. Will you please try to check different computer. Thanks

Eric Klunder Asked this
4 years ago

Hi Toufiq,

Tried other computer, no result.
And problem changed: complete page is lost :-0. (eventpage Rally van de Grensstreek)
No changes were made from my end. Other pages still there.
Where is contents op page stored? In database of website or else? Do I understand correctly that when page is loaded, it uses resources of Page Builder that isn't stored on website server? Losing a complete page makes Page Builder a bit unrelaible for me.

Is there something we can do or try?

Toufiq Senior Staff
4 years ago

Yes, The page builder pages stored in database. I didn't found the problem how can i solve your issue. Even i have checked your site via downloadin a akeeba backup and it works fine my end. Thanks

Eric Klunder Asked this
4 years ago

Hi Toufiq,

It is a very strange experiance for me. I even entered the backend of the site through a complete different computer outside my office, so a complete different connection to the server of the website. Same problem. Where as you login on the webserver, no issue.

I had a old copy of the lost page and put that in place. It seems to work for now.
I leave it for now and hope the problem doesn't occur again.

Thanks for your time and help so far.
regards
Eric Klunder

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