Hi,
After upgrading PageBuilder to a newer, we are experiencing that some larger pages are not loading at the backend anymore... It keeps hanging, even if I wait for 5 minutes.... So, now we are not able to adjust these pages anymore.
I have tried several browsers, Google Chrome, Safari and Firefox on macOS.
It happened after the update from 3.7.6 to 3.7.7. The 3.7.8 and 3.7.9 didn't solve the problem as well.
I hope you can help us with a solution for this.
Hi
Could you please give me a screencast of your issue? So that I will send it to our DEV team
Sure, please download it here:
https://drive.google.com/file/d/1R7TQS0wRtjhJDPoZbJ4gHLWEC_jM91ff/view?usp=sharing
Give me your super admin access please
Please find it in the hidden content. For example at this site, the Page Bulder page called 'Downloads' is not loading or in same cases very very slowly...
Hi Mehtaz Afsana Borsha,
Any news regarding this topic?
Thanks!
Hoi,
can you in hosting cPanel change- increase value for memory_limit?
Now you have only 128M - try to set 256M or 512M if possible.
It may help.
That page is HUGE, lots of Rows, addons inside, I think you should consider to divide it into separate subpages for each product. Faster load - easier to manage - better for SEO.
Hi Paul,
Thank you. We will try to increase the memory_limit. We know that the page is huge, but the worked well with previous versions of PageBuilder.
I know, but to be honest I don't know exactly what was changed in code that caused this issue.
But yes, I asked for deep checking our developers. But by now... please consider my suggestions.
