Error on Frontend Editing/Creating Articles - Forum | JoomShaper
Staff replied Helix Framework

Error on Frontend Editing/Creating Articles

Asked by [email protected] 4 years ago Last activity 4 years ago

Getting an error on frontend article editing/creation
Using Manufacturer - Default Template
Using Helix Ultimate 2.0.7

Error on page
Call to undefined method Joomla\CMS\Helper\MediaHelper::getCleanMediaFieldValue()

Debug information:
KExceptionError | Fatal Error [500]
Call to undefined method Joomla\CMS\Helper\MediaHelper::getCleanMediaFieldValue()
.../plugins/system/helixultimate/html/layouts/form/field/media.php:79
74 }
75
76 // Pre fill the contents of the popover
77 if ($showPreview)
78 {
79 $cleanValue = MediaHelper::getCleanMediaFieldValue($value);
80
81 if ($cleanValue && file_exists(JPATH_ROOT . '/' . $cleanValue))
82 {
83 $src = Uri::root() . $value;
84 }

10 replies

Toufiq Senior Staff

Hi there,

Thanks for contacting us. Sorry for the inconvenience. Will you please provide me the Joomla administrator access to check the issue? I will check & get back to you soon. 

Note: If you use PHP version 8 then i would request you to downgrade your PHP version 8 to 7.4

-Thanks

[email protected] Asked this

Toufiq,
Thanks for your response! I am on PHP version 7.4. Unfortunately I cannot shre my username and password. I have confidential information and cannot allow other access. I am pretty good following directions though! Would you mind sharing a solutions so I can try?

Thanks again!

Toufiq Senior Staff

At first downgrade your PHP version 8 to 7.4 and let me know. Thanks

[email protected] Asked this

I have. PHP version 7.4 is the version I am using. I have not upgraded PHP on any of my websites.
Thanks Toufiq!

[email protected] Asked this

Database Type mysql
Database Version 5.6.41-84.1
Database Collation utf8_general_ci
Database Connection Collation utf8mb4_general_ci
PHP Version 7.4.28
Web Server Apache
WebServer to PHP Interface cgi-fcgi
Joomla! Version Joomla! 3.10.4 Stable [ Daraja ] 11-December-2021 15:02 GMT
Joomla! Platform Version Joomla Platform 13.1.0 Stable [ Curiosity ] 24-Apr-2013 00:00 GMT

Toufiq Senior Staff

Hi there,

Sorry for the inconvenience. Will you please provide me the Joomla administrator access to check the issue? I will check & get back to you soon. 

-Thanks

[email protected] Asked this

Unfortunately I cannot shre my username and password. I have confidential information and cannot allow other access.

I am pretty good following directions though!

Would you mind sharing a solutions so I can try?

Thanks again!

[email protected] Asked this

If i do that, all confidential information, including API keys and passwords will be sent over the backup zip file. I cannot do that. . . I am sorry - is there other way?

Toufiq Senior Staff

Can we join remote desktop using anydesk application?

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