Hi there!

Thank you for bringing this to our attention, and I sincerely apologize for the inconvenience caused.

To assist you more effectively, may I kindly request temporary administrative access to your site? This will allow me to thoroughly investigate and resolve the issue for you.

Before sharing the credentials, I strongly recommend taking a complete backup of your site to ensure all data remains secure.

Looking forward to your response.

Best regards

No, as I said in my original message, this site is on a staging environment behind a firewall. I am not able to give you admin access.

Can you please tell me what code changes I need to make, or provide me with a patch to install?

You install the quickstart or the template?

The template, not the quickstart.

Thank you for the clarification.

Since we are unable to replicate this issue in the latest version and do not have access to your environment, it is difficult to determine the exact cause without more detailed information. Could you please enable Debug System and Error Reporting to Maximum from your Global Configuration settings? Then, kindly share the full error message or any related debug information with us.

This will help us better understand the issue and guide you with the necessary code changes or a patch.

Looking forward to your reply.

The error message: 500 behavior::modal not found.

Call stack: https://ibb.co/RT5WWRmm

Sorry, I should have said: this error is generated by clicking any "Edit" link next to any article on the site frontend.

Could you please rename JRoot/templates/shaper_hope/html/layouts/joomla/editors/buttons.php file and check is the issue solved?

Yes, that solves the issue. Does that mean the buttons.php file is not necessary for the functionality of the template?

Yes, you can remove the buttons.php file. Template overrides are meant to modify the design, not the functionality. Removing it will not cause any issues with the core functionality of the template.

I see, thank you! Maybe you could also remove this file from future versions of this template? Otherwise it will break again on the next update.

I have checked, and the file is not causing any issues in our environment. It may be related to your server environment. However, I will make a note of this and consider it for future updates.