Template not found - Forum | JoomShaper
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Template not found

Asked by isay777 4 years ago Last activity 4 years ago

Hi i have messege Template not found , when i click button "PAGE TEMPLATES"
what hapend?

10 replies

Oldest first Newest first Most helpful
Ariba Staff
4 years ago

Hello

Apologies for the inconvenience. Could you kindly provide the administrator access so that I can check the issue?

Also, please make sure that your license key has been insterted properly and mod_security is disabled from your hosting server.

Vincenzo
4 years ago

Hello J Support

as I mentioned earlier I have the same issue. The license key has been inserted properly, nothing has changed on my environment. However, I have the same issue that the templates cannot be found. I guess something on your side has changed, because other users have the same issue.

Kenan Kutlu
4 years ago

I have the same problem. Do you have a solution?

isay777 Asked this
4 years ago

Also, please make sure that your license key has been insterted properly and mod_security is disabled from your hosting server.
Yes key correct

Kenan Kutlu
4 years ago

Licence-Key is right.
Wher can i check the mod_security?

kusy
4 years ago

License Key - ok, mod_security - off. Problem still exist, checked on few different domains.

Vincenzo
4 years ago

also on my side, mod_security = off, and license key is fine, but the problem is still there

isay777 Asked this
4 years ago

1 hour and no unswer! " Very fast" support..... ((((

Ariba Staff
4 years ago

We are working on our server. We will fix it soon. Apologies for the trouble.

Rashida Rahman Staff
4 years ago

Hi,

This issue should be resolved now.

Kindly, check and do let us know.

Thanks!

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