Class "HelixUltimateFeaturePreloader" Not Found After Updating The Template Shaper_onepage
Petra
Hi, i have updated the template shaper_onepage and now my site does not work anymore. i can reach the backend, but on the frontend i get this notification: "Class "HelixUltimateFeaturePreloader" not found
How can i resolve this? thanks!
Atick Eashrak Shuvo
Accepted AnswerI apologize for the inconvenience caused. Could you please check now and let me know if the issue is resolved on your end?
Looking forward to your response.
Best regards
Atick Eashrak Shuvo
Accepted AnswerHello Petra Kalbreyer-von der Heyde,
Thank you for reporting this issue, and I apologize for any inconvenience this update to the Shaper_onepage template has caused. I also apologize for the delay in responding due to the weekend.
To help me investigate the "HelixUltimateFeaturePreloader" error, would you be willing to grant me temporary administrative access to your site? This will allow me to examine the problem directly and implement a solution.
Before providing credentials, I strongly advise creating a complete backup of your website to ensure the safety of your data.
Looking forward to your response.
Best regards
Petra
Accepted AnswerHi, thanks for your answer. Please see the attached informations.
best regards, Petra