Edit functions disappear - Forum | JoomShaper
Staff replied SP Page Builder

Edit functions disappear

Asked by catrophy 5 years ago Last activity 5 years ago

Hello all

Sometimes, all the functions for editing a page disappears. see printscreens.
Cache deleted, reloadet but still, i can not edit a page, because all the edit tools are not there. happens in safari as well as with firefox. i am using mac, all software updatet.
do you have a solution for this?

Edit... no upload for printscreen

15 replies

Oldest first Newest first Most helpful
Paul Frankowski Senior Staff
5 years ago

Hi,
please upload somewhere screenshot of "issue" and share URL to it.

Please always check from two different browsers to be sure it's not a browser or browser plugin issue.

catrophy Asked this
5 years ago

Hi Paul. Thanks for the response. i`ve testet in Safari and with firefox....

Here is the Link to the Image
https://ibb.co/wzf3hQF

Paul Frankowski Senior Staff
5 years ago

It can be caused by few things, for example:

  1. old, not updated JCE editor version.
  2. If TinyMCE or JCE is not set as default editor
  3. If one of addons is damaged, old code loaded from template
  4. Extension conflict
catrophy Asked this
5 years ago · edited

Hi Paul

Everything is up-to-date.
Its a new Installation of a Joomshaper Template Website.
This happend not for the first time.

  1. i have TinyMCE
  2. No Addons except SP Page Builder
  3. Newest Version of Template (Quick Start) from Joomshaper
  4. No other Extensions installed

See:
https://ibb.co/wpjMxYB
https://ibb.co/9YLxz9s
https://ibb.co/dfZzcrk

Paul Frankowski Senior Staff
5 years ago

ad 3) We have over 100 quickstarts - could you be more detailed?

Peter Dowse
5 years ago

I can confirm I am also getting this issue.

I'm using the Decora template. and when I go to edit an item in page builder (within article manager - not within pagebuilder) I try to edit the addon and all rows, columns and addons disappear.

Possible solution

What I have found works is changing my editor to JCE editor in both the user level and also in Global Config - this seems to alleviate the issue.

I'm guessing it's a conflict with editors that use elements of tinyMCE as the the console error when this happens is 

engine.js?0808dd08ad62f5774e5f045e2ce6d08b:36 ReferenceError: tinyMCE is not defined
    at t.value (engine.js?0808dd08ad62f5774e5f045e2ce6d08b:49)
    at t.value (engine.js?0808dd08ad62f5774e5f045e2ce6d08b:49)
    at commitLifeCycles (engine.js?0808dd08ad62f5774e5f045e2ce6d08b:36)
    at t (engine.js?0808dd08ad62f5774e5f045e2ce6d08b:36)
    at _ (engine.js?0808dd08ad62f5774e5f045e2ce6d08b:36)
    at w (engine.js?0808dd08ad62f5774e5f045e2ce6d08b:36)
    at batchedUpdates (engine.js?0808dd08ad62f5774e5f045e2ce6d08b:36)
    at Z (engine.js?0808dd08ad62f5774e5f045e2ce6d08b:36)
    at Pe (engine.js?0808dd08ad62f5774e5f045e2ce6d08b:36)
Peter Dowse
5 years ago

Note - this also happens when editor is set to 'none'

Paul Frankowski Senior Staff
5 years ago

You used JCE Core or Pro ?

Yes, I use JCE all the time. Sometimes I forgot that basic TinyMCE exist.

catrophy Asked this
5 years ago

@Paul, sure sry. For the current Project i am using the Fortune Template. But as I already mentioned, this happens not with this templae only.

@Peter: Sorry to hear that, but i am a bit happy i am not the only one :-)

Paul Frankowski Senior Staff
5 years ago

"None" nor "CodeMirror" shouldn't be used inside SPPB mode.

Only TinyMCE or JCE editor (!)

Log in to reply.