What is wrong with my license ? - Forum | JoomShaper
Staff replied SP Page Builder

What is wrong with my license ?

Asked by Arthur 3 years ago Last activity 3 years ago

Perhaps the problems with other extensions are related to this same problem. Started new article. Saved it and opened in SPB. then I tried to use some pre-designed blocks and they all show a TAG asking to buy a Pro version.

I have had those problems in the past and here they come again ! This is so disapointing.
I can see my license entered in the settings. The site also is registered on your database, so why am I having those issues ?

What am I supposed to do ?

4 replies

Oldest first Newest first Most helpful
Arthur Asked this
3 years ago

THIS IS FOURTH DAY I CANNOT USE THE PRODUCT :-(

Arthur Asked this
3 years ago

THIS IS SIXTH DAY I CANNOT USE THE PRODUCT !

OMG !!!! no reponse from the Support ? !!!

I AM REALLY SUPER FRUSTRATED AND IT LOOKS LIKE INEED TO QUIT THIS EXTENSION PERMANENTLY.

Ofi Khan Staff
3 years ago

Hello Arthur

Apology for the inconvenience. Please share a screenshot of your issue to understand it better. Take a screenshot and share via any platform. For example: Lightshot

Best regards

Paul Frankowski Senior Staff
3 years ago

HI Arthur.

  1. Make sure that you have PRO version installed, sometimes, very rare, during auto-update LITE could be installed.
  2. Check if you have e-mail and correct license key inserted, sometimes browser suggest change and people do not read and click save.
  3. Clear Joomla cache.

Those are popular problems in 99% cases.

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