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Missing 'License & update' setting in SP Page Builder (Helix Ultimate Joomla 5)

Asked by Anastassia Panenko 2 years ago Last activity 2 years ago

Hola, I've installed the Quick start package of Helix Ultimate, updated it to Joomla 5. I need to introduce the license code for SP Page Builder but the 'License & update' tab in settings is missing and I don't have acces to the pro-elements. I've Personal license and this is the 3rd domain I'm want to use at the moment. I see this tab in other 2 websites with other templates, but inside this template or installation pack is not on it's place – what could be a reason and how can I fix it please? How can I introduce the license code?
Thank you in advance,
un saludo,
Asia

Accepted answer

Marked as the solution
Paul Frankowski Senior Staff
2 years ago · edited

Hi Anastassia,

By default in Helix QuickStart there is FREE/Lite version of SPPB becuase this is package for everyone, so to get PRO (!) features:

  1. Click here: https://www.joomshaper.com/downloads/extension
  2. Download SP Page Builder Pro
  3. Install it in Joomla 5, like any other extension.
  4. Clear Joomla cache (!)
  5. Then you will be able to put license key & email.

And before you will click "help" button read also > https://www.joomshaper.com/documentation/sp-page-builder/troubleshooting

Anastassia Panenko Asked this
2 years ago

Thank you Paul, I'm having next question please: should I re-instal also SP Portfolio and SP Gallery components too or in thats case there is no Pro and Lite version?
Thank you in advance,
un saludo,
Asia

3 more replies

Oldest first Newest first Most helpful
Mehtaz Afsana Borsha Staff
2 years ago

Hi

Thanks for contacting us and sorry for this inconvenience. Could you please reinstall page builder and use the latest version of page builder?

-NOTE: Please make sure you have a full site backup before making any changes.

-Regards.

Anastassia Panenko Asked this
2 years ago

Thank you Paul and Mehtaz, I re-installed and could paste the key, thanks!
Un saludo,
Asia

Mehtaz Afsana Borsha Staff
2 years ago

You are always welcome.

Paul Frankowski Senior Staff
2 years ago

Anastassia, today we published updates for those two extensions. Please update to current versions.

There is "DOWNLOAD" button in case of your Joomla didn't inform about updates.

Those two extensions do not have Lite version, it means that you had and will have full version only.

Anastassia Panenko Asked this
2 years ago

Thank you :)

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