Hello,
I'm currently finished with my site, but I'm currently having the problem that when I place an order, I get the order and payment confirmation every 2 minutes.
The same email up to 15 times a day.
Can you help me find the error?
Kind regards, Leon
Solved
EasyStore
Mail Spam every 2 Minutes
Accepted answer
Marked as the solution
Ofi Khan Staff
Please check in live mode then. There are some issues when the site is offline. We will fix the error soon. In the meantime, use site live mode while testing. It should work fine.
3 more replies
Toufiq Senior Staff
Hi there,
Thank you for reaching out, and I apologize for any inconvenience caused by this oversight. I have informed our team. I will get back to you tomorrow.
Best regards,
Toufiqur Rahman (Team Lead, Support)
Toufiq Senior Staff
Please provide me the hosting access & Joomla administrator access. Thanks
Leon Martin Asked this
How can i send you privat the access?
By hosting access do you mean something like plesk?
Toufiq Senior Staff
Please share your login credential via hidden content area.
Leon Martin Asked this
Here we go
Toufiq Senior Staff
Super admin and cpanel access.
Leon Martin Asked this
I dont use cPanel, i use Plesk
Toufiq Senior Staff
I just shared your login credential to our developer team. Please allow me time. I will get back to you soon. Thanks
Toufiq Senior Staff
Leon Martin Asked this
Sorry it doenst answered *
So it must work
Toufiq Senior Staff
I just now shared your login credential to our developer team. Thanks
Leon Martin Asked this
Hey Toufiq,
I wanted to ask if there is anything new about the problem?
And if not, how long would such an error analysis take?
Best regards,
Leon
Ofi Khan Staff
Hello Leon Martin
Apology for the unwanted delay and inconvenience. The team is working with your issue with high priority. I have got to know that they have found the issue. It will be solved very soon. Thank you for your patience and time. You will get an update here when the issue is solved.
Best regards
Ofi Khan Staff
The team has asked for your PayPal sandbox access for checking purpose. Is it possible for you to share the access? It would be really helpful for us to solve your issue. If you permit, then share it in the hidden content box.
Leon Martin Asked this
Hi, of course.
You mean you need only the buisness and personal PayPal sandbox credicals?
Toufiq Senior Staff
Thanks. I just shared your credential to our developer team. Please allow us time. Thanks a
Ofi Khan Staff
Are you working while keeping your site in offline mode? Please let me know. The development team suspects the issue is here working in offline mode.
Leon Martin Asked this
Yes, I work in offline mode.
Basically because I have assembled the page modules first and still have to write texts, as the site is not quite ready for release yet.
That's why I'm also testing the payments and orders in offline mode.
Currently I still have no test server, which is why I am actively testing on the main site and have always added new modules.
Should i only test the Payments in live mode next time?
Leon Martin Asked this
In fact, that was the mistake.
Many thanks for your help and your time!
Ofi Khan Staff
You are welcome 😊
I have a humble request. It would be very kind of you if you can manage some moment to give us feedback onÂ
This will inspire us to improve.
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