Mail Spam Every 2 Minutes - Question | JoomShaper

Mail Spam Every 2 Minutes

LM

Leon Martin

EasyStore 3 months ago

Hello, I'm currently finished with my site, but I'm currently having the problem that when I place an order, I get the order and payment confirmation every 2 minutes. The same email up to 15 times a day. Can you help me find the error? Kind regards, Leon

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21 Answers
Toufiq
Toufiq
Accepted Answer
Senior Staff 3 months ago #146846

Hi there,

Thank you for reaching out, and I apologize for any inconvenience caused by this oversight. I have informed our team. I will get back to you tomorrow.

Best regards,

Toufiqur Rahman (Team Lead, Support)

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Toufiq
Toufiq
Accepted Answer
Senior Staff 3 months ago #146895

Please provide me the hosting access & Joomla administrator access. Thanks

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LM
Leon Martin
Accepted Answer
3 months ago #146899

How can i send you privat the access?

By hosting access do you mean something like plesk?

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Toufiq
Toufiq
Accepted Answer
Senior Staff 3 months ago #146902

Please share your login credential via hidden content area.

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LM
Leon Martin
Accepted Answer
3 months ago #146905

Here we go

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Toufiq
Toufiq
Accepted Answer
Senior Staff 3 months ago #146906

Super admin and cpanel access.

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LM
Leon Martin
Accepted Answer
3 months ago #146912

I dont use cPanel, i use Plesk

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Toufiq
Toufiq
Accepted Answer
Senior Staff 3 months ago #146914

I just shared your login credential to our developer team. Please allow me time. I will get back to you soon. Thanks

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Toufiq
Toufiq
Accepted Answer
Senior Staff 3 months ago #147127
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LM
Leon Martin
Accepted Answer
3 months ago #147174

Sorry it doenst answered *

So it must work

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 3 months ago #147647

Please check in live mode then. There are some issues when the site is offline. We will fix the error soon. In the meantime, use site live mode while testing. It should work fine.

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Toufiq
Toufiq
Accepted Answer
Senior Staff 3 months ago #147197

I just now shared your login credential to our developer team. Thanks

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LM
Leon Martin
Accepted Answer
3 months ago #147519

Hey Toufiq,

I wanted to ask if there is anything new about the problem?

And if not, how long would such an error analysis take?

Best regards, Leon

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 3 months ago #147589

Hello Leon Martin

Apology for the unwanted delay and inconvenience. The team is working with your issue with high priority. I have got to know that they have found the issue. It will be solved very soon. Thank you for your patience and time. You will get an update here when the issue is solved.

Best regards

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 3 months ago #147603

The team has asked for your PayPal sandbox access for checking purpose. Is it possible for you to share the access? It would be really helpful for us to solve your issue. If you permit, then share it in the hidden content box.

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LM
Leon Martin
Accepted Answer
3 months ago #147615

Hi, of course. You mean you need only the buisness and personal PayPal sandbox credicals?

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Toufiq
Toufiq
Accepted Answer
Senior Staff 3 months ago #147617

Thanks. I just shared your credential to our developer team. Please allow us time. Thanks a

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 3 months ago #147631

Are you working while keeping your site in offline mode? Please let me know. The development team suspects the issue is here working in offline mode.

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LM
Leon Martin
Accepted Answer
3 months ago #147643

Yes, I work in offline mode. Basically because I have assembled the page modules first and still have to write texts, as the site is not quite ready for release yet. That's why I'm also testing the payments and orders in offline mode. Currently I still have no test server, which is why I am actively testing on the main site and have always added new modules.

Should i only test the Payments in live mode next time?

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LM
Leon Martin
Accepted Answer
3 months ago #147662

In fact, that was the mistake. Many thanks for your help and your time!

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 3 months ago #147666

You are welcome 😊

I have a humble request. It would be very kind of you if you can manage some moment to give us feedback on 

  1. Joomla Extension Directory
  2. TrustPilot

This will inspire us to improve.

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