Hi, I'm having a trouble with stripe & easystore. When customer paid via stripe, order is still marked as unpaid, and customer does not get any confirmation email for his order. In stripe dashboard payment is marked as Succeeded. Im trying upgrade but only have a personal licence.
Staff replied
EasyStore
Stripe via EasyStore
1 reply
Toufiq Senior Staff
Hi there,
Thank you for reaching out, and I apologize for any inconvenience caused by this oversight. To better address the issue, could you kindly provide Joomla administrator access? This will enable me to thoroughly investigate the matter and provide you with a prompt resolution.
I appreciate your cooperation and will ensure to get back to you as soon as possible.
Note: Is it possible to share a screencast video about the full scenario?
Best regards,
Toufiqur Rahman (Team Lead, Support)
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