Hi there,

Thank you for reaching out, and I apologize for any inconvenience caused by this oversight. I have checked your issue and tried to solve the issue. But, i need the developer team assistance. I will get back to you soon.

Best regards,

Toufiqur Rahman (Team Lead, Support)

Hello Toufiq,

Thank you - we are dead in the water as you can see so please resolve this as quickly as you can.

Thanks again, Sincerely,

E.

Hi Swemmel,

Yes, when I pressed the Pay button, an email arrived and it created orders in the EasyStore Orders area with Payment Status: Unpaid and Fulfilment Status: Unfulfilled.

But nothing reached Stripe which shows no transactions failed or otherwise...

:(

Hope they can fix this ASAP as well as the issues you mentioned.

Cheers,

E.

Here is the payment plugin.

stripe.zip

Hello Toufiq,

Thanks for the new version of the payment plugin which does indeed get us 1 step closer but it does not seem to be working properly still...

I think I might have misunderstood something or missed a steps... ;( lol

I did a transaction and it only gets 'picked up'/registered by Stripe under TEST mode, and not live mode yet, I am not in TEST mode in Stripe that I know of... My Webhook is setup and everything.

I also checked: https://www.joomshaper.com/documentation/easystore/stripe-integration-in-easystore and do not see any mention of having to or a place to switch from TEST to LIVE mode...

So why is the transaction being processed as a TEST mode transaction?

Also, as mentioned above by swemmel, there is a incoherence in the way EasyStore handles the payment processing steps.

I put something in cart, I visit the Cart, fill in customer/address etc and I go to Pay, I receive an Order Confirmation email and then I am sent to Stripe to pay for it - once I pay with Stripe [currently stuck in TEST mode as mentioned in this message], I receive a message from EasyStore that the Order is Confirmed via this link:

https://yourdomainename.com/component/easystore/?view=payment&layout=success&Itemid=600

and You will receive an order confirmation email shortly. Except I don't [probably because I received it too early in the process].

What it should say if you want to keep this concept of Order Confirmation email before payment is a Order Payment Confirmation email after payment...

P.S.: I also do not see how to make a multi-lingual setup for EasyStore, currently the main focus is Italian so I am putting everything I can get my hands on in Italian but we want to be able to have Italian and English and as mentioned in other forum posts, that seems very difficult to not possible.

Hello Toufiq,

10 more hours have passed and still not fixed. Almost 4 days since the problem was first reported.

We are having a fund-raising type event this Sunday, is there ANY chance that it will be fixed by then? It will be detrimental to us if it isn't.

Thank you for making this a priority. Sincerely,

E.

Hi Toufiq,

This a bit infuriating... either I have the intelligence of a 5 year old [possible but maybe unlikely] or either your documentation or your explanation is not good enough.

In the EasyStore Stripe Payment area, there are 4 fields:

Title: Stripe

Stripe Test Secret Key: sk_test_5xxxxxxxxxxxxxx [very long key]

Stripe Webhook Secret Key: we_1xxxxxxxxxx [webhook ID as per your documentation].

Payment Instruction: You will be redirected to the secure Stripe payment portal to complete your purchase. After the payment is processed, you will be redirected back to this website.

I have entered as I should the Webhook Secret Key as per your documentation BUT even though in the Stripe interface I am NOT in the Test Mode environment, EasyStore + Stripe payment method is INDEEED going to TEST MODE as I mentioned in the message #141652 from 18 hrs ago.

So can you PLEASE either tell me WHAT I am doing wrong? [do I need to leave the Stripe Test Secret Key field blank or something?!] or have it fixed ASAP.

THANK YOU very much, Sincerely,

E.

Developer team checking your issue. Thanks

Hello Toufiq,

I had hidden the EasyStore shopping cart for the event, but I have removed the display:none so that now it appears again :)

Thanks, Sincerely,

E.

Im having the same issue on my store as well. This product does not work out of the box for stripe it seems. Can you please check my site as well and also figure out why unpaid orders are being counted in the analytics and not as a cancelled order?

Why would you launch this product with so many issues?

Developer team checked your checkout issue & they said me it works fine.

https://prnt.sc/HcNdJoKWcE4r

https://www.joomshaper.com/documentation/easystore/stripe-integration-in-easystore

https://drive.google.com/file/d/1EJVI311S_VgXIPDBWmBBNGLLQ6pcWIKp/view

Can you please check my site as well and also figure out why unpaid orders are being counted in the analytics and not as a cancelled order?emails going to customers as confirmed orders but they didn't pay theytheyidnt theythey

Hello Toufiq,

I was able to get the Stripe payment method working... You will or will not believe me but until recently the Stripe plugin did not have a Payment Environment [ Live/Test ] line and button.

BUT there is STILL a logic issue with the way things are setup with EasyStore...

I put something in my cart, I go to the cart and enter my information and then I go to Pay and let's just say I get a phone call or I decide NOT to go through all of the way to actually paying, I, as the customer, STILL receive a :

Your Order Confirmation - Order #14 with

Dear Customer,

We've received your order and are thrilled to confirm your recent purchase with us! Your order details are as follows:

EXCEPT I DID NOT PAY for this order...

When are you going to fix this aspect of the issue ? Sincerely,

E.

same issue please make a priority and fixfix

This issue occurs not only with Stripe payment plugin, but also with Mollie payment plugin and I assume it occurs with all payment plugins.

See my post: https://www.joomshaper.com/forum/question/29860

Best regards, Peter

Got it yours issue. We will try to figure out the order issue. Thanks

Please fix ASAP. We cannot put a store in production and LIVE if this is how its going to be until fixed. Extremely disatisified here.

Hello Toufiq,

Thanks. I agree with David, can't go live with a store with the current order.

Sincerely,

E.

This has to be fixed asap. A lot of customers are not able to bring there shop live when the checkout procedure is not right.

Regards, Peter

???????????????????????????????

Developer team is working on this issue. Please allow us time. Thanks

Are you aware this also occurs with PayPal payment plugin? It does, so another store I built is having the same issue.

Any update on this? I purchased this on thanksgiving and it's not working. We get orders showing on the backend that were not paid.

Please check the latest version. Thanks

@Eleanora I have installed latest version of EasyStore on your site and it seems works fine. Thanks

I placed an order finally and it went to stripe. However here is what did not do what its supposed to do after I placed the order:

1. never received confirmation order as the acting customer
2. the order shows as unpaid in back office: Sunday, 11 February 2024, 03:33 AM Guest User Unpaid Unfulfilled $1.04
3. the "continue shopping" button url brings you to an invalid empty page.
4. stripe does not receive over information such as the customers shipping address from easystore
5. stripe does not receive variations of a product such as size or colors of a product
6. easystore shows the dashboard as $0 on successful orders.

there is no reason why we should have to login to the website to view more details, all the information related to the customer and items ordered should carry over to the payment portal.

I needed this to work since thanksgiving 2023 and nothing but problems.

Please have an answer as soon as possible, this product is a dud.

its been 5 days now with no updates, is this even a priority on your end?

FROM STRIPE

Hi there,

We’ve had some trouble sending requests in live mode to a webhook endpoint associated with your FIRE HOUSE INNOVATIONS LI INC account. Stripe sends webhook events to your server to notify you of activity in your Stripe account, such as a completed payout or a newly-created invoice.

The URL of the failing webhook endpoint is: https://firehouseinnovations.com/index.php?option=com_easystore&task=payment.onPaymentNotify&type=stripe

You (or someone on your team) configured your Stripe account to send events to that URL. You can change your account’s webhook endpoints from the Dashboard.

In most cases, a failing webhook does not impact your payments or payouts. However:

If you use subscriptions we rely on your webhook endpoint to notify you of new invoices. These invoices may be delayed for up to three days if your endpoint is unable to successfully receive them.

If you use Checkout and rely on the checkout.session.completed event as part of your purchase fulfillment process, you should review your completed payments to ensure you have fulfilled all recent purchases.

We’ve attempted to send event notifications to this endpoint 11 times since the first failure on March 2, 2024 at 10:24:17 PM UTC. If this endpoint is important to your application, please try and fix the issue. If you do not need this webhook endpoint, you can remove it from your Stripe webhook settings. We will stop sending event notifications to this webhook endpoint by March 11, 2024 at 10:24:17 PM UTC.

Here is the summary of errors we received while attempting to send webhook events:

11 requests had other errors while sending the webhook event.

You need to return any status code between HTTP 200 to 299 for Stripe to consider the webhook event successfully delivered.

For more details on these errors and to review your account’s recent activity, you can find the full set of events and request logs on the Dashboard.

For more in-depth information on how to use webhooks, we recommend reviewing our documentation.

Yours,

The Stripe team

Developer team informed me that you are not using webhook key of stripe. You need to follow this guideline.

https://drive.google.com/file/d/1EJVI311S_VgXIPDBWmBBNGLLQ6pcWIKp/view

https://www.joomshaper.com/documentation/easystore/stripe-integration-in-easystore

Or can you share a screenshot of webhook events notification. You will get from your stripe dashboard.

-Thanks