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EasyStore - Order Still Awaiting Payment After Stripe Confirmation

Lionel

Lionel

EasyStore 1 year ago

Hello,

I have a problem with the Stripe plugin for EasyStore.

The Test and Live keys are well defined, because when ordering in test mode they appear on Stripe and the same is true for production mode.

In Production mode, for example, orders are paid for and we've already received the Stripe transfer.

The only problem is that orders are still awaiting payment on EasyStore, even though they have been paid and confirmed on Stripe.

Can you please help me?

Lionel

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8 Answers
SC
Stuart Clark
Accepted Answer
1 year ago #166075

Stripe is working correctly on my server, in both test and live modes.

What checkout events are you checking for within the stripe webhook?

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Lionel
Lionel
Accepted Answer
1 year ago #166243

Stripe also works for me in test and live mode, only when a payment is validated, orders on Easystore always remain pending payment instead of being validated.

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 1 year ago #166253

Hello Lionel

Apology for the inconvenience. Please record a screencast and share here via any shareable link. I will check and share it with the development team.

Best regards

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JR
Julien Rousseau
Accepted Answer
1 year ago #166326

same problem with paypal ...

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SC
Stuart Clark
Accepted Answer
1 year ago #166409

WHY ARE JOOMSHAPER IGNORING THIS POST??

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Lionel
Lionel
Accepted Answer
1 year ago #166425

Hello,

The problem seems to have been solved for me, just make sure that the webhook is the right path in stripe. I deleted all the webhooks in the stripe dashboard and redefined the path from the stripe plugin in EasyStore.

I hope this helps others.

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SC
Stuart Clark
Accepted Answer
1 year ago #166427

Unfortunately that is not the issue in PayPal.

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 1 year ago #166968

Thanks for sharing the solution with us.

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