No Mail For EasyStore: Payment Received – Order Successfully Placed - Question | JoomShaper

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No Mail For EasyStore: Payment Received – Order Successfully Placed

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Flybikes24

EasyStore 2 weeks ago

Hello together, since the 10.08 we didn´t recieve any confirmation about a recieved payment. I tested it multiple times, but I am not able to make work again. Can somebody from your side, can review this problem?

Many thanks in advance.

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Website
https://flybikes24.de
5 Answers
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Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 1 week ago #233261

Hi,

Thanks for reaching out to us.

Please give us some time to investigate and check what might be causing the problem with the payment confirmation emails.

Once I have any details or an update from our side, I’ll let you know.

We really appreciate your patience and understanding.

Best regards,

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Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 1 week ago #233286

Hello,

When I try to log in to your admin site, the index.php file is automatically downloaded. Also On Safari, I’m seeing a Service Unavailable error instead.

Could you please share an Akeeba Backup file with us via Google Drive and provide access, or alternatively provide cPanel access so we can investigate the issue further?

Thank you for your assistance.

Best regards,

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Flybikes24
Accepted Answer
1 week ago #233532

Sure, no problem.

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Ziaul Kabir
Ziaul Kabir
Accepted Answer
Support Agent 6 days ago #233593

Hello,

I see the issue and have forwarded it to our development team for further review.

Thank you for your patience and understanding.

Best regards,

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Flybikes24
Accepted Answer
6 days ago #233594

Thank you for the feedback. When can we expect some feedback from the team?

Is there maybe a workaround?

Best regards!

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