Moneris Easystore 1.3.3 Payment Gateway: Order Confirmation Email Sent To Admin With Error On Payment Status
Chaka T.
The order confirmation email sent to the administrator has an error on the payment status. As you can see in the image, order #204 is paid. https://prnt.sc/h9ePyct6NWHe
But the order confirmation received indicates unpaid. https://prnt.sc/wrMPPw9JstRM
This malfunction follows those already mentioned in this post by Stuart. https://www.joomshaper.com/forum/question/35566
Also, I take this opportunity to remind you about the connection speed of the moneris payment plugin to the moneris server, which is still extremely slow as I mentioned in this post, which has still not received a solution. https://www.joomshaper.com/forum/question/35178
Thank you.
Joomla 5.2 Php: 8.3 SPPB : 5.4.1
Toufiq
Accepted AnswerHi there,
Thank you for reaching out, and I apologize for any inconvenience caused by this oversight. Tried to open your site from my end. But, No success to open your site from my end.
Best regards,
Toufiqur Rahman (Team Lead, Support)
Chaka T.
Accepted AnswerHi Toufiq, Please see the site information in hidden content.
I would like to clarify that the problem concerns the email sent to the store administrator and titled: Customer Order Confirmation. The emails sent to customers are now ok after the update to easystore 1.3.4
Chaka T.
Accepted AnswerHello Toufiq, Thanks for the follow-up. I watched the video but it does not refer to the problem I noted. What I am referring to, is the status of the payment in the confirmation email sent to the store administrator's mailbox. In this email, the payment status is marked unpaid, while the transaction is effective.
As proof, I received the notification of the test order (#207) you did in the video, and as you can see, although the payment was approved, I received a notification in my mailbox with the unpaid status. https://prnt.sc/ztw1KdYSaxUD
Thank's
Toufiq
Accepted AnswerWhen an order is placed, we send an initial email with the status marked as "Unpaid." After the payment is confirmed, you will receive a second email confirming the payment. Please make sure to check the second email as well.
Chaka T.
Accepted AnswerHello and thank you for the follow-up.
As the store administrator, I only receive one letter when the order is placed and this letter is titled Customer Order Confirmation - Order #xxx . Whether the payment is effective or not.
The two letters you are referring to are those received by the customer. At this level, everything is ok.
I suggest you change the store administrator's email, in the backend of my site, and do another test with an email of your choice, in order to receive the email sent to the administrator. At that point, it will be easier to see what I'm talking about. Thank you.
Toufiq
Accepted AnswerYes, I’ve already discussed this with our development team. We'll work on enhancing the email text.
Chaka T.
Accepted AnswerHello, Glad to know that the problem is identified and submitted to the attention of the developers. Hoping that a fix will be available soon, I remain waiting and thank you for the follow-up.
Toufiq
Accepted AnswerI have reviewed your concerns, and I understand the confusion around the order placement confirmation. The first email should not be labeled as a confirmation. Instead, it should state that "your order has been placed". Once the payment is successfully processed, we will send a follow-up email confirming the order. I hope developer team will improve it. Thanks
David Collado
Accepted AnswerSame issue here. Customer placed a test order and got to paypal's payment prompt and then exited WITHOUT PAYING at PayPal and the customer received this email:
Dear Customer,
We've received your order and are confirming your recent purchase with us! Your order details are as follows:
Order ID: 1705 Order Date: 2024-10-26 15:42:03
Shipping Address:
Name : REMOVED FOR SECURITY Address Line 1 : REMOVED FOR SECURITY City : REMOVED FOR SECURITY State : New York Zip Code : 10282 Country : United States Phone : REMOVED FOR SECURITY Order Summary:
Product Quantity Price Total FE6-32 Forcible Entry 6lb Flathead Fire Axe with 32 in. Hickory Handle with Marrying Slot Weight: 6lb 1 $104.61 $104.61 Sub Total $104.61 Shipping Cost $14.35 Sales Tax $0.00 Shipping Tax $0.00 Total Price $118.96 Please take a moment to review your order details to ensure that everything is accurate. If you have any questions or need assistance, please do not hesitate to reach out to our customer support team at REMOVED FOR SECURITY or call us at REMOVED FOR SECURITY.
Thank you for choosing REMOVED FOR SECURITY.
Why are confirmation emails getting sent without payment verification from PayPal?
https://developer.paypal.com/api/nvp-soap/ipn/
Please turn on the IPN Instant Payment Notification Feature on as an option in your paypal plugin and not just an email address. This has been requested numerous times and is required in J2Store and Prestashop.
Stuart Clark
Accepted Answer@David Collado - it's not a complete fix, but you can mitigate this issue by changing the contents of the "Order Placement Confirmation" email in EasyStore.
I have mine set as the following:
Subject: Your {store_name} order has been received (Order #{order_id})
Email: Dear {customer_name},
We have received your order on {order_date}. If you have not yet done so, please ensure you complete payment of the order, using the Pay Now button visible within the order page.
Your order details are as follows:
Order ID: {order_id} Order Date: {order_date} Customer Name: {customer_name} Company Name: {company_name} Shipping Address: {shipping_address}
Order Summary: {order_summary}
Customer Note: {customer_note}
Please take a moment to review your order details to ensure that everything is accurate. If you have any questions or need assistance, please do not hesitate to reach out to our customer support team at {store_email}.
Regards {store_name} {store_email}
delek
Accepted AnswerAny fix on this? How can i make the administrator recieve the payment success mail? I am recieving only the order confirmation with "not paid" but not recieving the second mail with status "paid". It will be better to recieve the order confirmation mail only once the payment is done successfully with the payment status marked paid!!
Toufiq
Accepted AnswerPlease update the latest release. Just disable the New Order Notification for Admin.
delek
Accepted AnswerOk. once i disable the new order notification for admin am i recieving any notification on order and payment status?
delek
Accepted AnswerIt is quite annoying that i have bought the template few weeks ago thought everything with easystore was working fine. Now i have to buy Easystore for updates and make it work?