The moneris payment gateway plugin returns unpaid even though the transaction is approved. Also the connection to the moneris server through the plugin is very slow.
Joomla: 5.1.4
Easystore : 1.24
Php : 8.3
Awaiting an answer
EasyStore
Moneris payment gateway plugin returns unpaid even though the transaction is approved.
4 replies
Toufiq Senior Staff
Hi there,
Thank you for reaching out, and I apologize for any inconvenience caused by this oversight. I will share your issue to our developer team. Please allow me time. I will get back to you soon.
Best regards,
Toufiqur Rahman (Team Lead, Support)
Chaka T. Asked this
Hello,
Hoping that we will have a quick response from the developers and that the situation will be resolved quickly, given that I am in an emergency, I thank you for your attention.
Thank you.
Toufiq Senior Staff
Developer team checked your issue & it works fine. Can you share a screencast video about the full scenario? Thanks
Toufiq Senior Staff
Provide me permission to view your video.
Chaka T. Asked this
Hi,
You can acces the video now.
Thank's
Stuart Clark
It feels this is likely to be the same issue as has been seen in a few of the other payment plugins. I'll be following this to keep abreast of the updates.
Chaka T. Asked this
2 years ago
· edited
Hi this is the link for the video
Toufiq Senior Staff
Please check the screenshot.
Chaka T. Asked this
Hello,
Once again thank you for your attention to my concern.
I looked at the screenshot. It says that the customer must click on the back arrow and only then will the transaction be marked as paid in the back end, even if the transaction has been approved by Moneris. I find that this is not normal behavior for such an essential plugin. It is not intuitive and an update should be made so that once the transaction is approved by Moneris, the paid mention is automatically made in the back end.
Also, my second concern is still not resolved.
As you can see in the video, between the moment you click on the pay button and the connection to the Moneris gateway, a lot of time passes. This could cause the customer to leave the page and thus cause a loss of transaction.
It would be wise to correct this as well,
Thank's
Toufiq Senior Staff
Developer team also facing this issue when worked with Moneris payment system. Cause, their system is slow. That's why occurred the problem. Thanks
Chaka T. Asked this
Hello,
I am using an equivalent Moneris plugin on one of my sites built with j2store. On the same server and the connection to the moneris payment gateway is extremely fast.
See the demo link.
https://go.screenpal.com/watch/cZ6nIUVSRm8
I think your developers should pay special attention to the behavior of the Moneris plugin for Easystore.
At this point, I am not entirely satisfied. Thanks again for your dedication.
Toufiq Senior Staff
Thank you for your feedback. I have shared again your video to our developer team. Please allow me time. Thanks
Chaka T. Asked this
Hi,
Any update about the situation ?
Toufiq Senior Staff
Yes, It has been fixed. Testing mode product price should be under 10 dollar.
I have created free shipping. After check you can delete it.
Chaka T. Asked this
Hello,
Thanks for the follow-up.
I did as you suggested and the concern is still not resolved.
I let you watch the full scenario.
https://go.screenpal.com/watch/cZ6iIrVWl1W
I click on pay at second 29. The plug-in connects to Moneris at 1 minute 6 seconds. (1' 06"), or 37 seconds later. This is extremely long.
Once the payment information is entered, I click on the Moneris payment button at 1 minute 36 seconds. The transaction is approved but is marked completed at one minute 47 seconds. or 11 seconds later.
This is too long,
And as I mentioned, I have another plugin on J2store that is extremely fast.
Thanks for investigating further.
Chaka T. Asked this
I upgrade to the last version of Easystore.
The issue still not resolve.
Thank's.
Toufiq Senior Staff
I have informed our developer team again about the payment complete delay issue.
Chaka T. Asked this
Hi,
Anny update about the payement complete delay issue ?
I am losing sales.
Thank's
Log in to reply.