administrator in hidden

Please see 1031 order thanks

https://prnt.sc/7tLy3ZCYT32h

Look at your last order test as Einstein thanks

https://prnt.sc/G4pQbjwqIkCp

another test ...Order Info #1041

https://prnt.sc/aJWlT9mgX8ig

Hello,

Thank you for reaching out to us. We are currently reviewing your issue and will need some time to investigate it thoroughly.

We appreciate your patience and understanding. Please rest assured that we will get back to you as soon as we have an update.

Best regards,

Hello I need a FIX "I am attaching what the website owner wrote to help better understand the situation."

Good morning Claudia, Below you will find an example of a simulated order made by Barbara this morning. I believe this situation is becoming ridiculous. The season is about to start soon, and the risk of significant financial damage is high. I kindly ask you to resolve this issue within the day, as it is truly embarrassing… we are talking about the basics here.

I look forward to a prompt update on the matter."

At this moment, it is crucial for me to resolve the issue with the non-functioning e-commerce, as my client is requesting compensation for the damages caused by the malfunction.

Regarding the translation, you may know that many Italian brands like Dolce & Gabbana, Gucci, and Armani sell through their stores in multiple languages simultaneously, including English, French, German, and Italian.

How can I achieve the same functionality with Easystore?

Hello,

Thank you for your message. I understand the urgency of resolving the issue, and I want to reassure you that we are actively working on it. The issue with the coupons is caused by specific categories, and it will be resolved within the next business days. We appreciate your patience as we address this. In the meantime, you can continue to sell your products by disabling the coupon for the specific category.

Regarding your multilingual setup, I can see that your site is currently set to Italian, and the browser is displaying both English and Italian versions. To help you set up a fully multilingual site, I recommend following the documentation provided by Helix Framework for multilingual setups.

You can find detailed instructions here: https://www.joomshaper.com/documentation/helix-framework/multilingual-site

Please feel free to reach out if you have any further questions or need additional assistance. We’re here to help!

Best regards,

I've been a Joomshaper member since November 8, 2017, and over the years, I've developed a solid understanding of PageBuilder though not without significant effort. (Let me remind you that I'm still waiting for fully functional forms that support CC and BCC simultaneously, not to mention the integrated Google reCAPTCHA, which I had to disable due to massive spam usage and/or a total block of emails from forms) https://www.joomshaper.com/forum/question/36942

Since September 5, 2024, I've been a member of Easystore, struggling to understand and make it work properly. I've wasted dozens of hours trying to get even basic functionalities to operate as they should out of the box—but instead, they fail, forcing me into daily debugging, testing, ticketing, and, of course, dealing with the disappoint I receive from frustrated client.

Did I misconfigure something? Did I forget to enter stock quantities? Or is this simply how it’s designed to work? Is there really no way to make it function as it should out of the box, tested, debugged as it should?

Every new version of Easystore that I install at least for me, as I use some of the features documented in the manual—seems to introduce new, fundamental issues that are almost unbelievable.

For example: $1000 + $1000 - 10% Coupon = $273. Is it possible that no one has done a debug? https://www.joomshaper.com/forum/question/36573

regarding "Hello, Thank you for your message. I understand the urgency of resolving the issue, and I want to reassure you that we are actively working on it. The issue with the coupons is caused by specific categories, and it will be resolved within the next business days. We appreciate your patience as we address this. In the meantime, you can continue to sell your products by disabling the coupon for the specific category."

When evaluating software, customers expect advertised features to work as intended out of the box "Create Coupons & Individual Sale offer". It’s not ideal to suggest avoiding an essential feature like coupons and track inventory, especially when the official online documentation prominently highlights a section on "Coupons & Discounts." Discovering that this feature has been consistently malfunctioning for weeks, with new issues arising each time different areas like the "Manage Products - Effortlessly create, organize, and update your product listings, all while enjoying the convenience of automated inventory management", can be frustrating and disappointing for users who rely on it.

https://www.joomshaper.com/forum/question/37471

Regarding: "Regarding your multilingual setup, I can see that your site is currently set to Italian, and the browser is displaying both English and Italian versions. To help you set up a fully multilingual site, I recommend following the documentation provided by Helix Framework for multilingual setups. You can find detailed instructions here: https://www.joomshaper.com/documentation/helix-framework/multilingual-site Please feel free to reach out if you have any further questions or need additional assistance. We’re here to help! Best regards"

Perhaps I'm not explaining myself clearly, even though what I write is translated by ChatGPT, which I assume does so correctly. I don’t need to configure Joomla as a fully multilingual site. I specifically need to know how to configure only Easystore as a fully multilingual store in English and Italian at the same time, particularly for all products and frontend. If I understood correctly, areas like the cart and emails should already be covered by your "Ready Translations".

https://www.joomshaper.com/documentation/easystore/how-to-translate-phrases-translations

However, in your documentation section How to Translate Phrases & Translations, there is no manual explaining how to implement multiple languages for products and frontend. That is exactly what I am asking for, and I believe it could be useful for others as well.

In the section you suggested, I can't find anything related to Easystore products / frontend. https://www.joomshaper.com/documentation/helix-framework/multilingual-site It may be clear to you, but it is not clear to me!

We appreciate your patience and dedication. That’s all

Hello Ziaul,

I apologize for the delay. Here are my responses based on your queries: 1 - CC and BCC Issue: I can confirm that CC and BCC are working correctly. Could you please clarify what exactly you mean by CC and BCC to ensure we’re addressing the right concern?

Sorry, when exactly was this issue resolved? In your last message, you said, "Rest assured, once the issue is resolved in the next release, you will be promptly notified." However, I haven’t received any notification. https://www.joomshaper.com/forum/question/36942

2 - Order Payment Issue with Coupons: The issue related to order payments when using coupons for specific categories has been fixed. I will provide you with the updated build as soon as I receive it from our development team. But all of your past order, there is no way to correct them. I am apologize for this.

I’m ready. When the fix will be installed?

3 - Multilingual Support for Easy Store: I sincerely apologize for this issue. Our full multilingual support for Easy Store is still in progress, and we expect it to be available in the next major release.

Ah, okay, now it's clear—Easystore does not support two languages simultaneously

I truly appreciate your dedication

Hello,

I installed a fixed version on your system,And I create a test order on your site, Looks everything good.

Order: https://www.izanz.com/component/easystore/order/1058?guest_token=3dc4fbea8ef7b8fba70e323055930f3e560f48fa8e2b2fc817e3152cc3f0d16c&Itemid=101

You can check it.

Thanks,

Thanks, I will check it I truly appreciate your dedication Best regards